Good story, Cool ending. The front office did the right thing.
I had sort of the same thing happen a few years ago. The White Sox won the World Series and the season opener of the next season had me and my son next to the Sox bullpen. Not one of their pitchers would give an 11 year old an autograph and my son was very disappointed and miserable. The GM heard about it and came out with an autographed "Gold Inlaid World Series" ball and a letter for him on White Sox stationary.
The look on his face priceless.
Mikey