I have a support ticket in with Forum Runner over this. Just waiting for them to get around to it.
Here's a quick "Whats going on" synopsis of what got us in this situation.
Originally I wanted to go with TapATalk which is pretty much the forum standard however their fee structure was nuts. It would have cost us close to $5000 to get going for IOS and Android and that did not include any future updates, just a one time "Here's your apps" and if you wanted them updated as they added new features, it cost money every time.
I know the guy who developed Forum Runner. We go back a long ways and I thought since he and I were friends that support would never be a problem. Initially that was true. However, about 2 months after we came on board, he sold the software to Internet Brands.. the same people who bought and ruined vBulletin. They are the reason we are no longer running vBulletin. Well, now Forum Runner is getting the same shitty treatment.
Im exploring a couple of possibilities at this point. Im really not sure what to do but Ive gone back to Tapatalk as I heard they have restructured their branded app pricing structure. It sucks to keep switching because A) It costs money and B) Things always look great from the outside until you get into them and then it usually goes to hell in a handbasket.
This forum software is a perfect example. This was THE new thing and the tech demo was GREAT. By far at this stage in development this is the most advanced forum software out there. But what happens as soon as we come on board? The authors get sued and development comes to a stop. So now we're playing the waiting game here too to see if the lawsuit is going to get dropped or the Xenforo authors prevail (Which they should). And guess who the one suing them is? The same people that ruined Forum Runner and vBulletin.. our old friends Internet Brands.. who by the way, have tried to buy this place before and we said NO.