Rodney87GN
Well-Known Member
- Joined
- Feb 1, 2004
- Messages
- 1,931
Just wanted to give kudos to Caspers for their great customer service. I ordered a dual fan harness online. I get it about a week later and I got the wrong part...my invoice says that I did order a fan harness but got a fan delay module instead. No biggie, sh!t happens. I called Caspers and told them the situation.
Problem was now I needed the correct part ASAP so I could make a Buick gathering that coming weekend. I was ready to pay extra for 2 day shipping so I could get it in time. Without me asking the sales rep, he offered to send the correct part UPS 2 day express at no extra charge to me. And all I had to do was return the wrong part (return shipping paid by Caspers, of course) whenever I received the correct one. In the end I didn't have to pay extra for anything and was able to have my car ready in time for the gathering.
Point of all this is...alot of companies will charge you BS restocking fees even if it's their fault for sending you the wrong part. And then you still have to pay for shipping anyway. Well not Casper's, they did the right thing and I will continue to do business with them in the future...plus they make real high quality stuff for our cars.
Problem was now I needed the correct part ASAP so I could make a Buick gathering that coming weekend. I was ready to pay extra for 2 day shipping so I could get it in time. Without me asking the sales rep, he offered to send the correct part UPS 2 day express at no extra charge to me. And all I had to do was return the wrong part (return shipping paid by Caspers, of course) whenever I received the correct one. In the end I didn't have to pay extra for anything and was able to have my car ready in time for the gathering.
Point of all this is...alot of companies will charge you BS restocking fees even if it's their fault for sending you the wrong part. And then you still have to pay for shipping anyway. Well not Casper's, they did the right thing and I will continue to do business with them in the future...plus they make real high quality stuff for our cars.
