Send me a PM if you'd prefer. I've got a friend who's having a tough time with them.
Their site... SR7 Performance Products
Their site... SR7 Performance Products
I was a dealership technician for 12 years, I have seen MANY MANY times a trans tech pull a trans, rebuild and be driving it by lunch. So I know what it entails.
I'm not going to get involved in the argument here but I will say one thing as a former GM dealer tech myself.
Those guys (as most know) are paid on book time and the faster the job is done, the more they make. GM is screwing them on warranty work anyway.
Most dealership trans guys can't build a performance or custom trans to save their life and yes they can slam a new set of clutches in a unit in a few hrs but they can't do a proper R&R and total rebuild in 4 hours.
I did a low mileage GN 200-4R yesterday. I worked on it from about 2 p.m. until 5 a.m. this morning. 15 hours to do a R&R, complete rebuild, install valve body kit and transbrake.
I'm not the fastest guy and I don't rush my trans builds. I could have save about 2 hours if I had a parts washing cabinet, and another hour or so if I wasn't doing a valve body kit, transbrake install.
It would be a minimum 10 hours job to do right in any case IMO. That is a full workday.
Yeah, I could slam it together, not check band clearances, clutch clearances, not replace bushings, leave the endplay as is, etc, but that isn't a $1900 transmission and not what I would call a rebuild. That is a "clutch slam".
I do not know any party here & have also been in the automotive buisness for 20+ years & find this to be an Interesting post. I have to give SR7 Performance a thumbs up for doing ANYTHING with this transmission.
Several years out of a 1 year warranty that he was SUBCONTRACTED to build, was the warranty with Combination Motorsports?
Several years to install a transmission???? is OK but 30 days to correct this mess is not????? What am i missing here???
The $565.27 quote with a 1 year warranty looks like a very fair deal. Good luck in dealing with this "IRATE CUSTOMER" for the next year.
Keep up the good work and GREAT customer service SR7 Performance. You may have lost 1 "IRATE" subcontracted customer but you just found 1 new Retail customer.
Well after reading it again & again the only problem i can see here is how you & Combination Motorsports dropped the ball when ordering this transmission & providing the correct core.
Why aren't you going after Combination Motorsports for this? Did you pay them for this transmission? I would think your gripe should be with them & there gripe would be with SP7 Performance as they were there subcontractor..... not yours. That's how the cash flowed & so should the liability.
The BOTTOM line is this unit is WAY out of warranty & it's amazing SP7 Performance is doing ANYTHING for you. An internet smear campaign may cost him some customers (some are worth losing ) but the Customer service he is trying to provide will probally get him far more.
Well after reading it again & again the only problem i can see here is how you & Combination Motorsports dropped the ball when ordering this transmission & providing the correct core.
Why aren't you going after Combination Motorsports for this? Did you pay them for this transmission? I would think your gripe should be with them & there gripe would be with SP7 Performance as they were there subcontractor..... not yours. That's how the cash flowed & so should the liability.
The BOTTOM line is this unit is WAY out of warranty & it's amazing SP7 Performance is doing ANYTHING for you. An internet smear campaign may cost him some customers (some are worth losing ) but the Customer service he is trying to provide will probally get him far more.
I don't think you seem to be getting the point. It would appear that SP7 Performance owes you NOTHING as a customer as you purchased the transmission from Combination Motorsports. That is who the long expired warranty claim should be with??
I would be thrilled if a company was building me a NEW transmission with a Warranty at a deeply discounted rate because of my screwup. What does he owe you next... pain & suffering for you missing your cruise night?