Ken Wolkens
Member
- Joined
- Aug 13, 2013
- Messages
- 46
I'm restoring an 87 Regal and made the tough decision to invest in a new set of doors since the existing ones were borderline. I worked back and forth with Brian and Michael and placed my order on the 20th of February.
Both doors shipped out freight the very next day and arrived at the body shop just 4 days later.
Unfortunately through no fault of GbodyParts the Driver Door was mangled by the shipper who probably smashed it with another pallet.
When I notified Brian and Michael of the problem I got an answer that was so customer service oriented I was floored. Here's a copy of the response I got from Brian:
"Ken this is not your problem. We are responsible for making you happy. We will get another door shipped out. We will probably send it fed ex. I may have 1 day in getting another box built double walled to handle it to make sure there are no damages. These are always tricky to ship. Normally a pallet we do not have any problems."
For those of you that are considering doing business with GbodyParts know that you can do so with the complete confidence that you will be treated as a customer.
Thanks and hats off to Brian and Michael!
Ken Wolkens
Melbourne, FL.
Both doors shipped out freight the very next day and arrived at the body shop just 4 days later.
Unfortunately through no fault of GbodyParts the Driver Door was mangled by the shipper who probably smashed it with another pallet.
When I notified Brian and Michael of the problem I got an answer that was so customer service oriented I was floored. Here's a copy of the response I got from Brian:
"Ken this is not your problem. We are responsible for making you happy. We will get another door shipped out. We will probably send it fed ex. I may have 1 day in getting another box built double walled to handle it to make sure there are no damages. These are always tricky to ship. Normally a pallet we do not have any problems."
For those of you that are considering doing business with GbodyParts know that you can do so with the complete confidence that you will be treated as a customer.
Thanks and hats off to Brian and Michael!
Ken Wolkens
Melbourne, FL.
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