Well sounds like you got a bad turn of events, but to play devils advocate I'm curious to hear the other side of the story. Also, every company is in business to be profitable. If they mark up the cost of shipping, so what? If you have a business, you should know what its like to deal with the knotheads at UPS, USPS, and FedEx. The boxes you ship your products out in, and the tape you seal them up with costs money. If youre not marking up your freight charges, you're losing money. I got news for you, every company you buy from does it, but there percentage may vary.
A bad turn of events? A bad turn of events would be something that happened by chance that G-body had no control of, maybe even poor quality control. We can overlook their cheap Chinese crap that belongs on Walmart shelves. I mean, I could have super glued a soda straw to the turbo and had a more leak free, better made drainback tube but lucky for me I was able to see the crap they sell first hand before placing my order.
Was shipping a throttlebody and pillar gauge mount in the same box with no packing a bad turn of events? What the lack of packing says to me is they don't give a damn, it's not worth it to spend the extra 30 seconds and $1 to pack it right. The customer means that little. How about an option at checkout that includes packing that any 5yr old is capable of. It would be the perfect opportunity for them to squeeze more money out of the customer. Charge say $5 extra for proper packing and call the customer 2 weeks later which would be only 1.5 weeks late and tell them you now want $20 to pack it right. It's no more far fetched than calling the customer after YOU screwed up and after the charge was made and doubling the shipping. Then the package arrives with a blacked out label that you can still read that matched the original shipping quote.
Who charges a credit card immediately knowing they don't have the part in stock? Let's tell the truth, they collect customers money until they have enough for a shipment from China, making up lame excuses along the way and knowing from the start they were going to be 6 months late. What excuse can you possibly have for being that late?
Why would you charge someone for overnight shipping knowing it was going to be at least 2 weeks before it was SHIPPED, not delivered. The additional shipping charge should have been refunded as soon as they realized they had no stock which in reality they probably knew from the beginning.
The point is any business worth anything would eat the cost of shipping if they incorrectly calculated shipping and it's so hard to calculate shipping these days lol. Any business worth anything would not have charged the customer for overnight shipping when the part shipped 2 weeks after the order was placed.
Is the business doing so bad that they have to trick customers into paying more? Why not have the additional charges built into the price? You do realize packing materials are free to under a dollar per package, right? PackingTape bought in bulk is $1 a roll. You can get a lot of boxes out of a roll.
This is not a bad turn of events, it's a crooked business. There's no defense for taking 2 weeks for overnight shipping, jacking the shipping up after the transaction has been made, or packing a heavy chunk of metal with a fragile piece of plastic in the same box with no packing materials inside, or charging the card right away and taking 5 months and counting for delivery with a non existent customer service. The piss poor quality of some of their parts pales in comparison to their lack of ethics. Keep in mind, this is not one order. They have repeatedly pulled this crap over at least 4 orders and several thousand dollars. So yeah, I think the cost of packing and a bad turn of events theories are not valid excuses to anyone with an IQ greater than 20.
