First let me start that i am no spring chicken, and i have been dealing with g-body parts throuugh-out the bashings and have always supported them. well i ordered a maf pipe (4 inch) from them 8-3-2009 was told it was in stock!!! well ,kept getting the runaround by eric finally got brian on the phone got it shipped the next day. new problem is i get the package with no , i mean no packing material, zero,zip, nada, so on top of waiting till today to get it. I get a dented scratched pipe it was supposed to be powdercoated, it was spray painted then i look at the pipe and it has a big welded seam in the middle, not the one shown on website. wow!!!
now that i got that off my shoulder i feel better so here's my problem
waited a absurd amount of time for a part that was (in stock)
part that was very inferior in quality in every way (all the way from manufacter to shipping)
Now this part i am hesistant to write but i feel i must, i own a few retail stores and i feel that customer service is the most important thing you sell. with that in mind, if the workload is to much get more people, if you are waiting on somebody else, keep the customer in the loop, which means calling them back no matter how trivial it may seem to you, you can buy parts almost anywhere it's the customer sevice i am looking for.
so whoever droped the ball it def cost you a customer , but not because of the part, not beccause of the shipping,not because of the waiting.
because of eric, that guy should not be answering phones at all you sir should read this post and then read it 10 more times. you don't like me, fine but i never cursed at you , you did to me! and you made me feel like i was putting you out , not a good feeling. i was made to feel like i was a first time customer, iv'e built 5 of these cars fully and bought alot ,alot of parts from this man,, hell i even donated money and product to the giveaway car and eric you treat me like dogs**t. i have tried to keep brian out of it for obvious reasons but man you have just killed it
now for the guys that are going to bash me, i am not a drama queen, look at my posts i only post when i should not to pick fights, i am not looking for attention just trying to save someone else the grief of dealing with him, maybe this can turn around, but only if brian gets involved which kinda sucks
but just a note: to anybody with a buisness CUSTOMER SERVICE is the most important thing you sell and yes i deal with a holes on a daily basis but, they are buying and thats all that matters
thank you, for reading my rant (blows up soapbox)
now that i got that off my shoulder i feel better so here's my problem
waited a absurd amount of time for a part that was (in stock)
part that was very inferior in quality in every way (all the way from manufacter to shipping)
Now this part i am hesistant to write but i feel i must, i own a few retail stores and i feel that customer service is the most important thing you sell. with that in mind, if the workload is to much get more people, if you are waiting on somebody else, keep the customer in the loop, which means calling them back no matter how trivial it may seem to you, you can buy parts almost anywhere it's the customer sevice i am looking for.
so whoever droped the ball it def cost you a customer , but not because of the part, not beccause of the shipping,not because of the waiting.
because of eric, that guy should not be answering phones at all you sir should read this post and then read it 10 more times. you don't like me, fine but i never cursed at you , you did to me! and you made me feel like i was putting you out , not a good feeling. i was made to feel like i was a first time customer, iv'e built 5 of these cars fully and bought alot ,alot of parts from this man,, hell i even donated money and product to the giveaway car and eric you treat me like dogs**t. i have tried to keep brian out of it for obvious reasons but man you have just killed it
now for the guys that are going to bash me, i am not a drama queen, look at my posts i only post when i should not to pick fights, i am not looking for attention just trying to save someone else the grief of dealing with him, maybe this can turn around, but only if brian gets involved which kinda sucks
but just a note: to anybody with a buisness CUSTOMER SERVICE is the most important thing you sell and yes i deal with a holes on a daily basis but, they are buying and thats all that matters
thank you, for reading my rant (blows up soapbox)
