Home Depot (sort of long)

[1of1547]

Our shingles on our house have seen better days. So my wife and I decide replace the shingles and build a front porch on at the same time. As luck would have it Home Depot sent us a 10% off coupon. So we go to Home Depot and buy most of the wood, shingles, and accessories I will need to do the roof and porch. We pay the delivery fee and give them a date for delivery two weeks away the date of purchase. The shingles came a week early, no big deal. I was away on business so my wife told them where to put them beside the house. Two guys unloaded them by hand and everybody was happy. Fast forward a week and Home Depot calls my wife and tells her that their driver refuses to deliver the wood to our house because of the lane we live on. It is a single dirt lane and a semi would not fit back it. Ok that is understandable. So my wife calls the manager and asked him what was up. He reassured her that they would deliver the wood the following day. He called her back later and said that the driver still refuses and their other driver said it is too much for him to unload. But a week earlier they delivered the shingles and two guys unloaded them by hand. But they would not pay two guys to hand deliver the wood. So I told them that if they can’t deliver the wood, to come and get the shingles. So now they are going to pay two guys to come and get the shingles.
I am I missing something here? They will pay two guys to come and pick the shingles up and lose a sale. But they will not pay for two guys to unload the wood and keep the sale. I don’t know about you but that makes no business sense to me at all. But then again I don’t head a multi-million dollar company.

 

[DKREDT]

The Home Depot here locally is new in town and bending over backwards to kick Lowe's butt. Try the website to see if there is a Corporate customer service number etc. Makes no sense that they would come out and pick up the shingles, but not deliver the wood.

 

[1of1547]

I call corporate Home Depot 3 times. They had the local store call me and explain their side. Lowes and Home Depot are back to back in Westminster. So today I went to Lowes to get some prices. I did notice that Lowes had three times the cars sitting in their parking lot, boy I wonder why.

 

[SPOOLN]

I would have the manager reprimanded and disciplined accordingly. Then i would contact Ted Nugent the attorney from TV, as he promises vast amount of cash settlements.

 

[Drew L]

when is the next time you are going to Home Depot


there is no side of the story. They are wrong and they know it

 

[VinsGN]

Originally posted by 1of1547
I call corporate Home Depot 3 times. They had the local store call me and explain their side. Lowes and Home Depot are back to back in Westminster. So today I went to Lowes to get some prices. I did notice that Lowes had three times the cars sitting in their parking lot, boy I wonder why.

When Home “Cheapo” first shows up they will bend over backwards for the customer. But, as soon as the store has been around for a while in the area… forget it. For the most part they know they created a monopoly in the area, driving out “mom and pop” hardware stores and local lumbar yards.

Their wood sucks, the place is usually a dump and no one with a brain will work there after about a year. Hopefully there are other options for you in your area.

P.S. Put in a ridge vent, what a difference in attic ventilation.

 

[WIKEDV6]

Hey get the prices from the local stores including Home depot and go to Lowes, they will match the price plus 10% or 11% off. That's way I buy things when I need to buy in a large quantity. I also think Lowes have better quality in lumber and things.

HTH

Prasad

 

[URSPANKED]

They did the same thing here in Baytown, TX. They built a Home Depot across a major intersection from the Lowe's, which had already been here for several years.
I can't put my finger on it, but the same holds true here. The Lowe's parking lot is always much more full than Heauxme Depeaux ) ). I had just rather shop at Lowe's, for some reason. I have tried the price guarantee and they do honor it.
In my opinion, Lowe's tool department (which is what really counts, right?) is far better and has more.
Also, I purchased about $15k worth of KraftMaid kitchen cabinets from Lowe's and the salesperson was great, very knowledgeable and helpful.

 

[scottyb]

That's odd. Home Depot was here for several years, then Lowes opened up across the street. I gave Lowes a few chances, now I will never set foot in Lowe's again. Their service STINKS, and considering the empty spaces in the parking lot, I'm surprised they are still in business.

That lumber deal you got stinks. I'll remember that when I need to make a big purchase.

 

[klrv6]

Home Depot

My wife and I waited over an hour for two Home Depot morons to get some wood off of a rack (the forklift was broke). I went and found the manager and told him they were going to make us late for some things we had to do that evening. I asked if he could just have them deliver it to our house sometime that week. He said he could but he would have to charge me $75, I explained it's not my fault the forklift is broke and I really didn't see why I should have to pay. He said in a very loud voice in front of other customers "Oh so I should just let you bend me over and f*** me in the a** because you have to wait a little while". We had already paid $4800 for the wood so we went to the customer service desk and got our check back. This guy was even more upset when we called the regional manager and explained what happened, of course he offered to give us a better price on the wood because of the problems this guy caused. We took the Home Depot sales slip to Lowes and got 10% off the same product . It really does depend on the employees, most all places will price match.

 

[TurboBuckeye]

Re: Home Depot

Originally posted by klrv6
He said in a very loud voice in front of other customers "Oh so I should just let you bend me over and f*** me in the a** because you have to wait a little while".

You must have exceptional self control...I probably would have been arrested over that one when it was all over

Anyway, some here Lowes rocks and HD sucks

 

[klrv6]

Yea

I think it was wishful thinking on his part. I'm just a little guy so he could have beat me.