I have to rant about my HP laptop and tell everyone with a TX1000 series if it hasn't died yet, you are on borrowed time.
Short Story. 1 year warranty, paid $1100+, died dead at 15 months, suspect motherboard.
Call up the tech line and for $99 they can "fix my problem" with one year phone support (since my 1 year warranty expired). Pay $99 and get transferred to India. Idiot indian who knows less about computers than my 9 year old kid says the motherboard is bad (duh) and it will be $400 to fix (with no warranty, on top of the $99 I just paid) so he spends the next 15 minutes trying to sell me a new HP computer that isn't as good as my current computer for $700. Fat chance I'm going to buy ANOTHER laptop from HP in this lifetime, Indian dude.
So I now have $99, 1 year phone support on a 3lb paperweight.
Look online (which is what I should have done before calling HP) and find thousands of other people in the exact same boat as me and found that if you write an online letter to HP, they will fix it for free. (They have a known defect... a component that fails when it gets hot)
Did that a week ago and HP calls up today and says they will send a box to my house to mail it back to HP for a free repair.
I was about to agree with this when he says "I know you can't but be sure to back up any data you have stored on your computer... so I asked "are you going to wipe my hard drive?" The helpful HP "client manager" says "yes"... WTF? What does my hard drive have to do the motherboard?
Is there ANY way it can be done without wiping the hard drive?
"No, they do full refresh"
Thanks but no thanks, HP.
My lifelong quest to never buy another thing from HP has begun.
I found a guy in Miami that has made a side job of fixing TX1000 motherboards for $120 and the Hard drive stays at my house. The 40 minutes out of my life removing and installing the motherboard in my laptop will be childs play compared to the 2 weeks it would take to restore 100 gig worth of files and programs.
I looked around at the thousands of dollars of HP stuff I have around my house and thought "they're gonna miss me".
Short Story. 1 year warranty, paid $1100+, died dead at 15 months, suspect motherboard.
Call up the tech line and for $99 they can "fix my problem" with one year phone support (since my 1 year warranty expired). Pay $99 and get transferred to India. Idiot indian who knows less about computers than my 9 year old kid says the motherboard is bad (duh) and it will be $400 to fix (with no warranty, on top of the $99 I just paid) so he spends the next 15 minutes trying to sell me a new HP computer that isn't as good as my current computer for $700. Fat chance I'm going to buy ANOTHER laptop from HP in this lifetime, Indian dude.
So I now have $99, 1 year phone support on a 3lb paperweight.
Look online (which is what I should have done before calling HP) and find thousands of other people in the exact same boat as me and found that if you write an online letter to HP, they will fix it for free. (They have a known defect... a component that fails when it gets hot)
Did that a week ago and HP calls up today and says they will send a box to my house to mail it back to HP for a free repair.
I was about to agree with this when he says "I know you can't but be sure to back up any data you have stored on your computer... so I asked "are you going to wipe my hard drive?" The helpful HP "client manager" says "yes"... WTF? What does my hard drive have to do the motherboard?
Is there ANY way it can be done without wiping the hard drive?
"No, they do full refresh"
Thanks but no thanks, HP.
My lifelong quest to never buy another thing from HP has begun.
I found a guy in Miami that has made a side job of fixing TX1000 motherboards for $120 and the Hard drive stays at my house. The 40 minutes out of my life removing and installing the motherboard in my laptop will be childs play compared to the 2 weeks it would take to restore 100 gig worth of files and programs.
I looked around at the thousands of dollars of HP stuff I have around my house and thought "they're gonna miss me".