excobraguy
Member
- Joined
- Feb 25, 2007
- Messages
- 859
All,
I wanted to give a heads up that if you are buying a car out of state and are debating on using a transport company to ship it back, consider this........
I made the mistake of selecting North American Auto Transport when I bought my 87 GN. They were the absolute worst choice I could have made!!! It got so bad that they lost my car and I thought it had been stolen. I bought the car in New Jersey and had it shipped to Missouri........here are day by day detailed accounts of the events as they happened on my car........Stay away!
Subject: You be the Judge
Review: 5/23/07 – Contacted NAAT about picking my car up and shipping it. Spoke with Stephanie at extension 17. She said the car would be picked up Thursday 5/24/07. They also charge a $50 “expedited” pickup fee since it would be picked up within 1 day.
5/24/07 – Car was not picked up, the owner, Scott waited and waited, no one ever picked it up. I called Stephanie who proceeded to tell me the driver was stuck in traffic. Then she said he was on Scott’s road and would be there within minutes. The driver never showed up.
5/25/07 – Called Stephanie and asked when the car is being picked up, she said it would definitely be between 9-11 am. Again Scott the owner waited, no one ever showed up. Again there were excuses about traffic and so on. Finally at 6:00 pm a driver from Commack towing arrived with a pickup truck already loaded on his tow truck. He told Scott the owner that the car was too nice to “pull” behind his truck so he would not take it with him. Monday 5/28/07 was a holiday so it would be Tuesday before the car was picked up.
5/29/07 – Called Stephanie, told her I wanted to cancel my request for delivering the car and that I had bought a plane ticket and would just fly out and pick my car up. She talked and talked about how sorry they were and how they would pick the car up that day and take the $50 expedited charge off. She also stated that they would guarantee delivery by Sunday 06/02/07. I said are you sure that you can make the delivery by Sunday 6/2/07? She said “yes, I have nothing to hide”. I then asked for the driver’s name and phone number of who would be delivering my car, she said she would get that for me and email it to me. I never received the email. I called back and asked her where the email was and also when would the car be picked up? She said it would be between 2:00 and 4:00 pm, Scott again waited and no one ever showed up. Finally at 7:10 pm a Commack towing driver showed up with a tow truck to take the car. I had just called Scott and told him that if they weren’t there by 7:30 to not let them take the car.
5/30/07 – I called Stephanie and asked if she had the driver phone number yet, excuses again about why she didn’t have it. Was transferred to Cara who in turn told me they weren’t allowed to give out the driver’s numbers.
5/31/07 – I called Commack towing to ask if the car had been placed on a carrier truck for delivery. They guy said “yeah, it left out of here yesterday”. I then asked for a copy of the bill of lading and the guy went off on me telling me he didn’t have the give me **** and to not call back.
6/1/07 – Called NAAT and demanded to talk with someone in charge. I got Tina on the phone who assured me the car was in transit and “somewhere” around Pennsylvania and should be there by Sunday. I asked her for the drivers phone number. She said that she worked Saturday morning and for me to call her back then and she would give it to me.
6/2/07 – Called NAAT, no one answered. Left Tina a voicemail to contact me back with the driver’s information. No one ever called back.
6/4/07 – Called Tina and demanded to know where my car was and what was going on with it. Was transferred to many different people or told that Tina was busy on conference calls.
I contacted the New York police department and told them I believed there was an attempt being made to steal my car. It is a collector car and I sincerely believed it was in the process of being stolen as no one from NAAT could tell me where it was or when it would be delivered. Officer Cooper called NAAT and then called me back she said Tina told her that the car just left Saturday morning (6/2/07) and would be at my house by Friday 6/8/07. She said to call her back if the car didn’t make it.
6/5/07 – I called and asked if they had any updates on the location of the car or driver information, nothing they gave me the run around again.
6/6/07 – I decided to not call as I was sick of this crap.
6/7/07 – Called and talked to Cara who guaranteed me that the car would be delivered Friday morning and that everything was “on schedule”, she even pretended to look at the schedule and paused for a minute and then said “yep, all on schedule, you should be hearing from the driver anytime to schedule delivery”.
6/8/07 – Friday morning 10:00 a.m., nothing. Called Cara and asked what was going on, she said she would check and call me after their driver’s “12:30 check in”. 2:00 p.m I called back and asked what was going on. Cara said that the truck had broken down in Mayfield Kentucky and the delivery would be delayed until Monday 6/11/07. I wasn’t going to accept this. I told them that Mayfield Kentucky was only 180 miles from my house and that I could pick the car up. She said she would check and would call me back. I called back and got Christine who told me they just couldn’t work that way, and that I could not pick the car up myself. I asked why and she gave some BS answer about it was scheduled for door to door service. I drove to Mayfield Kentucky and contacted the local police there. We searched for the car and the truck, nothing was found.
6/9/07 – Called NAAT 6 times, no one answered or called me back.
6/11/07 – Called NAAT and was told that the car would be delivered today, this evening sometime. They provided me with the phone number of the driver, finally after all this time I had a number other than theirs! 479-641-2260 is Webster Services out of Arkansas. This is the company that they hired to transport my car from New York to Missouri, a company out of Arkansas. I called the number and spoke with a gentleman who proceeded to tell me that they had just loaded the car and it would be delivered Wed evening or most likely Thursday Morning. I said, “oh there must be some mistake, It’s being delivered tonight, right?” He said “no buddy, we just loaded the car today in New Jersey”. I said “Oh, OK so it will be delivered this week though for sure?” He said “Yes, will be this week”. I said thank you and hung up.
6/12/07 – Called Webster Services to check on delivery of the car. He said most likely will be Thursday. Called Webster back, got number for the actual driver. He is in Baltimore Maryland, said the delivery would be Friday or Saturday.
6/14/07 – Driver called back, said delivery could be made tonight after all. Car was delivered
Here are other reviews about their company:
reviews of NAAT
I wanted to give a heads up that if you are buying a car out of state and are debating on using a transport company to ship it back, consider this........
I made the mistake of selecting North American Auto Transport when I bought my 87 GN. They were the absolute worst choice I could have made!!! It got so bad that they lost my car and I thought it had been stolen. I bought the car in New Jersey and had it shipped to Missouri........here are day by day detailed accounts of the events as they happened on my car........Stay away!
Subject: You be the Judge
Review: 5/23/07 – Contacted NAAT about picking my car up and shipping it. Spoke with Stephanie at extension 17. She said the car would be picked up Thursday 5/24/07. They also charge a $50 “expedited” pickup fee since it would be picked up within 1 day.
5/24/07 – Car was not picked up, the owner, Scott waited and waited, no one ever picked it up. I called Stephanie who proceeded to tell me the driver was stuck in traffic. Then she said he was on Scott’s road and would be there within minutes. The driver never showed up.
5/25/07 – Called Stephanie and asked when the car is being picked up, she said it would definitely be between 9-11 am. Again Scott the owner waited, no one ever showed up. Again there were excuses about traffic and so on. Finally at 6:00 pm a driver from Commack towing arrived with a pickup truck already loaded on his tow truck. He told Scott the owner that the car was too nice to “pull” behind his truck so he would not take it with him. Monday 5/28/07 was a holiday so it would be Tuesday before the car was picked up.
5/29/07 – Called Stephanie, told her I wanted to cancel my request for delivering the car and that I had bought a plane ticket and would just fly out and pick my car up. She talked and talked about how sorry they were and how they would pick the car up that day and take the $50 expedited charge off. She also stated that they would guarantee delivery by Sunday 06/02/07. I said are you sure that you can make the delivery by Sunday 6/2/07? She said “yes, I have nothing to hide”. I then asked for the driver’s name and phone number of who would be delivering my car, she said she would get that for me and email it to me. I never received the email. I called back and asked her where the email was and also when would the car be picked up? She said it would be between 2:00 and 4:00 pm, Scott again waited and no one ever showed up. Finally at 7:10 pm a Commack towing driver showed up with a tow truck to take the car. I had just called Scott and told him that if they weren’t there by 7:30 to not let them take the car.
5/30/07 – I called Stephanie and asked if she had the driver phone number yet, excuses again about why she didn’t have it. Was transferred to Cara who in turn told me they weren’t allowed to give out the driver’s numbers.
5/31/07 – I called Commack towing to ask if the car had been placed on a carrier truck for delivery. They guy said “yeah, it left out of here yesterday”. I then asked for a copy of the bill of lading and the guy went off on me telling me he didn’t have the give me **** and to not call back.
6/1/07 – Called NAAT and demanded to talk with someone in charge. I got Tina on the phone who assured me the car was in transit and “somewhere” around Pennsylvania and should be there by Sunday. I asked her for the drivers phone number. She said that she worked Saturday morning and for me to call her back then and she would give it to me.
6/2/07 – Called NAAT, no one answered. Left Tina a voicemail to contact me back with the driver’s information. No one ever called back.
6/4/07 – Called Tina and demanded to know where my car was and what was going on with it. Was transferred to many different people or told that Tina was busy on conference calls.
I contacted the New York police department and told them I believed there was an attempt being made to steal my car. It is a collector car and I sincerely believed it was in the process of being stolen as no one from NAAT could tell me where it was or when it would be delivered. Officer Cooper called NAAT and then called me back she said Tina told her that the car just left Saturday morning (6/2/07) and would be at my house by Friday 6/8/07. She said to call her back if the car didn’t make it.
6/5/07 – I called and asked if they had any updates on the location of the car or driver information, nothing they gave me the run around again.
6/6/07 – I decided to not call as I was sick of this crap.
6/7/07 – Called and talked to Cara who guaranteed me that the car would be delivered Friday morning and that everything was “on schedule”, she even pretended to look at the schedule and paused for a minute and then said “yep, all on schedule, you should be hearing from the driver anytime to schedule delivery”.
6/8/07 – Friday morning 10:00 a.m., nothing. Called Cara and asked what was going on, she said she would check and call me after their driver’s “12:30 check in”. 2:00 p.m I called back and asked what was going on. Cara said that the truck had broken down in Mayfield Kentucky and the delivery would be delayed until Monday 6/11/07. I wasn’t going to accept this. I told them that Mayfield Kentucky was only 180 miles from my house and that I could pick the car up. She said she would check and would call me back. I called back and got Christine who told me they just couldn’t work that way, and that I could not pick the car up myself. I asked why and she gave some BS answer about it was scheduled for door to door service. I drove to Mayfield Kentucky and contacted the local police there. We searched for the car and the truck, nothing was found.
6/9/07 – Called NAAT 6 times, no one answered or called me back.
6/11/07 – Called NAAT and was told that the car would be delivered today, this evening sometime. They provided me with the phone number of the driver, finally after all this time I had a number other than theirs! 479-641-2260 is Webster Services out of Arkansas. This is the company that they hired to transport my car from New York to Missouri, a company out of Arkansas. I called the number and spoke with a gentleman who proceeded to tell me that they had just loaded the car and it would be delivered Wed evening or most likely Thursday Morning. I said, “oh there must be some mistake, It’s being delivered tonight, right?” He said “no buddy, we just loaded the car today in New Jersey”. I said “Oh, OK so it will be delivered this week though for sure?” He said “Yes, will be this week”. I said thank you and hung up.
6/12/07 – Called Webster Services to check on delivery of the car. He said most likely will be Thursday. Called Webster back, got number for the actual driver. He is in Baltimore Maryland, said the delivery would be Friday or Saturday.
6/14/07 – Driver called back, said delivery could be made tonight after all. Car was delivered
Here are other reviews about their company:
reviews of NAAT
