AFTER I SCREWED UP MY ORDER FOR PUMP AND HOTWIRE KIT,THE PROMPT REPLY TO AN EMAIL AND PHONE CALLS TO ME WAS GREAT. THE MAN I SPOKE WITH (JACK, I THINK) NOT ONLY CORRECTED MY ORDER.. HE GAVE SOME NEEDED ADVICE.. AND TOLD ME HOW TO DEFRAG MY COMPUTER(UNRELATED). HAVE ALREADY RECEIVED UPS TRACKING INFO.. THIS VENDOR IS APPROACHING 5 STAR STATUS IN MY BOOK! THANK YOU