The service and communication I received form them is rarely seen in todays world. They called me when my turbo arrived and called me again a few days later once they had the turbo disassembled and diagnosed.
Whomever you decide to go with on the rebuild follow Anthony P's advice on shipping. I ship a lot of items UPS/Fedex in my business, many of them being high value items over 20 lbs. Here is my fool proof way to shipping stuff and having it not only arrive at it's final destination, but arrive intact with no damage.
-Like Anthony P mentioned use a lot of corrugated cardboard. Avoid any "bubble wrap", foam, or crumpled up paper, it just doesn't hold up with heavier items.
-Pack the item on all 6 sides with this cardboard. Example, just don't lay the item in the box and fill the remaining space with cardboard.
-Pack it tight, so it cannot move at all. No movement is key with heavier items.
-Double box it. Yes this is overkill but it has saved me dozens of UPS claims (which take can months to a year to resolve if they ever do get resolved-seriously) The double box acts like armor on the outside.
-Tape, tape and more tape. Not crappy household duct tape or masking tape, but a quality (min of 2mil) shipping tape.
-Finally the test. Hold the box out shoulder high and drop it on a concrete floor 6-8 times. If it cannot withstand this then there is a good change of being damaged. You would never treat your turbo like this, but the carrier will, they don't give a shit.
This is how I train my employees to ship items.