Just for chits and giggles, try re-loading the C-com software to your computer, from a GOOD disk or from web-site.
Probably not a terrible idea, but my question would have to be; if the software shows one set of values with the sensor in-circuit, and another set of values with the sensor out of circuit, I'm not so sure I understand how software could have any relavence in that. un-confuse me.