What has happened to coustomer service?

[Lee Thompson]

Have had parts ordered for my external wastegate since Tuesday.--willing to pay for 2 day shipping as I really need them--should have been here Thursday, then will be here Friday--then will be next day and be here Saturday. First they took my charge card #---didn't ship--I called --"where are my parts"--"we don/t take Discover Card". Would have been nice to tell me this when I ordered. They finally agree to ship COD, but I MUST have the correct amount MO. No problem just send the parts and tell me how much--They promised to call later with a total--never called. I had to call them and be put on hold for 30 minutes AGAIN.Finally promised to ship next day and will be here Sat. I stay home all day--no parts. Turbonetics will NEVER get a good word from me again. Hope someone on this board is working there.
We have some great vendors on this board (Razor--Kip Alspund--Lonnies Dyers-- Steve Yaklin just to name a few)---all of them small fry but more than willing to go out of their way to help another Buick friend. Turbonetics customer service Suck.

 

[S2V6RACER]

Lee, just tell them you will send OC after then if they don't get it together.

 

[Lee Thompson]

yes

Ted you are sharp--had I thought of sending OC I would not have had to make this post and appear to be in the 16 year old range.

 

[JCotton]

Lee,

Maybe you should have tried calling a Tnetics distributor, like me..... I usually am pretty good with taking care of emergency situations... who did you speak to at Tnetics?

 

[Lee Thompson]

Jack

Guess I should have called you. My $ has always been good enough up until now. Been buying direct since I bought my first wastegate (95-96 a good ten years) Now I need to jump through hoops to get what I need. What really set me off was it appeared that they were doing me a favor to sell to little ole me. I believe Reggie was the 3rd and last person I talked to. Do you stock repair parts --diaghpram--shaft with the disc--teflon seals? Thanks