Gary Wells
White turbo Buick trailer park trash
- Joined
- Mar 2, 2002
- Messages
- 9,778
FWIW & IMHO: I know that this is a TurboBuick site, but I also know that a lot of turbobuick owners are vette owners also: therefore the post.
About 2 months ago I posted a reply that I was getting screwed around by a So Cal dealer, and that I would post full details when the ordeal was over with. And then I needed another month before posting to let my temper settle down. This basically involved the electrics going out and the rear driver seat rocking. Short version: Cormier being about 2 miles from my house, I called Cormier to make sure that they had some qualified personnel, and explained that the electrics were out and the rear driver seat rocking motion. Driver side door controls inoperative, dash instrumentation read just the oposite of what it should, gas, battery, oil pressure, gages. They said to bring it in Monday afternoon. Took it in Mon aft. They gave me a ride home but never offered me a loaner vehicle, even though my car is still under warranty.They promised delivery the next day. Tuesday the service writer called me and said that they had gotten busy and did not have a chance to look at my car, but would the very next morning. Wednesday aft the service writer calls me at home and advised that the technician had an emergency at home and had to leave at noon. Said that first thing Wednesday morning he would get the tech on it. Wednesday he called me about 2 PM and advised that for some reason the tech had not started on it yet but would immediately. so I went down there unannounced at 5:30 PM and to my non-suprise, it was still sitting out in the "Open yard Hospital for sick cars". I asked to see the service manager, and in the time that they could not locate the service manager, the writer had the service tech start moving my car in his stalll (probably so I could not have it towed out of there). Then both the service writer and the service tech went in to see the service manager and plea bargined pretty much on their knees their case before I could mine. Service manager said that he personally would straighten everything out. No call Thurs so I called them and the writer said that they had found the problem and that the service manager had tested the car several times during the day and found everything satisfactory, but they wanted the car till Fri, the next day to install the part for the rocking chair" driver seat. I said ok. They didn't call Fri so I called them at 5PM and they said that everything was ok, and come down and pick up the car. Unfortunately they would not take me to my car till signed the work authorization so I unsuspectingly did. When the car came, the factory alarm did not work right, the windows would not operate from the driver side door panel, gas gauge was way below empty, and the dash gauges went berserk while I was sitting in the car. I basically hand-gernaded and got the service manager. He said sorry and they would go back over everything Mon. I said ok
No call mon, so I called them. They contradicted their own story and said that the sensors were out on the body sensor and the driver side door sensor, and before when they said that the problem was fixed, they had just cleaned the sensors and that they naturally did not stock either of those. They will order right away, and I was to look for them to call me Tues or Wed. I said ok. Tuesday no call and I called them and they said that they had located the parts in the warehouse and that the parts would be in Wed.
Wed no call so I called them and they advised that the warehouse shipped the parts late, and that they had just gotten them, but my car would be the first thing on the list Thurs. Thursday neither the service manager or writer would answer the phone, and when I got down there, the service was closed.
Friday they would not answer the phone again, so I went down there, and they were just finishing up on the car, but advised that they needed the car over the weekend to finish up on and double check everything. Monday After work I went to pick up the car and they said don't worry about signing the work order, that they had reopened up the old one. I got my car and got the hell out of there. The seat back was still broken just as it was when I had taken it in. They did replace the missiing gas, but could not offer any explaination
as to where the gas went. The fckng car only had 14 more miles on it than when I had taken it in, eliminating the reason for missing gas joyriding, but the car was short about 5 gals of gas.
I called up Showcase Chewvrolet in Westminister and explained the events to them and would they fix my seat. Sure, we'll be happy to was the reply. When I got down there i went and asked to speak to the service manager, Leonard Roy, and explained everything to him. He had the car inspected immediately so they could order the parts without having to keep my car. Leonard Roy explained to me that when they got the parts in, they would call me, I would bring the car in, they needed the car for 2 days due to the seat needing to be re-upholesteredafter replacing the seat back frame and that they would get me a loaner car, and I would only miss my Z06 for a max of 2 days. Just like clockwork, and just like Leonard Roy and the service tech promised me, they had a call on my recorder when I got home the 2nd day.
Sorry for the extra long post, but I feel that people should know and be aware of these things. In a nutshell, I can not say eoungh bad about Cormier Chevrolet, Carson, Ca., right off of the 405 parking lot, and I definitely can not say enough good about Showcase Chevrolet in general, and in specifics, the cleanliness of their shop, the upbeat attitude of both the service manager, Leonard Roy, and the service writer that I had, of whose name I unfortunately can not remember, and the service technician who actually did the work.
If you are in the general area of Showcase Chevrolet, and are in question of where to take your car, give them a try, and you will not be dissappointed. I really regret to having to write/post this, but nobody should ever have to go through what I had to go through after buying a $ 54 K car.I would never trust a broken roller skate to Cormier, and you shouldn't either. End of rant, but this was necessary for the general benefit of Chevrolet owners everythere, especially vettes.
About 2 months ago I posted a reply that I was getting screwed around by a So Cal dealer, and that I would post full details when the ordeal was over with. And then I needed another month before posting to let my temper settle down. This basically involved the electrics going out and the rear driver seat rocking. Short version: Cormier being about 2 miles from my house, I called Cormier to make sure that they had some qualified personnel, and explained that the electrics were out and the rear driver seat rocking motion. Driver side door controls inoperative, dash instrumentation read just the oposite of what it should, gas, battery, oil pressure, gages. They said to bring it in Monday afternoon. Took it in Mon aft. They gave me a ride home but never offered me a loaner vehicle, even though my car is still under warranty.They promised delivery the next day. Tuesday the service writer called me and said that they had gotten busy and did not have a chance to look at my car, but would the very next morning. Wednesday aft the service writer calls me at home and advised that the technician had an emergency at home and had to leave at noon. Said that first thing Wednesday morning he would get the tech on it. Wednesday he called me about 2 PM and advised that for some reason the tech had not started on it yet but would immediately. so I went down there unannounced at 5:30 PM and to my non-suprise, it was still sitting out in the "Open yard Hospital for sick cars". I asked to see the service manager, and in the time that they could not locate the service manager, the writer had the service tech start moving my car in his stalll (probably so I could not have it towed out of there). Then both the service writer and the service tech went in to see the service manager and plea bargined pretty much on their knees their case before I could mine. Service manager said that he personally would straighten everything out. No call Thurs so I called them and the writer said that they had found the problem and that the service manager had tested the car several times during the day and found everything satisfactory, but they wanted the car till Fri, the next day to install the part for the rocking chair" driver seat. I said ok. They didn't call Fri so I called them at 5PM and they said that everything was ok, and come down and pick up the car. Unfortunately they would not take me to my car till signed the work authorization so I unsuspectingly did. When the car came, the factory alarm did not work right, the windows would not operate from the driver side door panel, gas gauge was way below empty, and the dash gauges went berserk while I was sitting in the car. I basically hand-gernaded and got the service manager. He said sorry and they would go back over everything Mon. I said ok
No call mon, so I called them. They contradicted their own story and said that the sensors were out on the body sensor and the driver side door sensor, and before when they said that the problem was fixed, they had just cleaned the sensors and that they naturally did not stock either of those. They will order right away, and I was to look for them to call me Tues or Wed. I said ok. Tuesday no call and I called them and they said that they had located the parts in the warehouse and that the parts would be in Wed.
Wed no call so I called them and they advised that the warehouse shipped the parts late, and that they had just gotten them, but my car would be the first thing on the list Thurs. Thursday neither the service manager or writer would answer the phone, and when I got down there, the service was closed.
Friday they would not answer the phone again, so I went down there, and they were just finishing up on the car, but advised that they needed the car over the weekend to finish up on and double check everything. Monday After work I went to pick up the car and they said don't worry about signing the work order, that they had reopened up the old one. I got my car and got the hell out of there. The seat back was still broken just as it was when I had taken it in. They did replace the missiing gas, but could not offer any explaination
as to where the gas went. The fckng car only had 14 more miles on it than when I had taken it in, eliminating the reason for missing gas joyriding, but the car was short about 5 gals of gas.
I called up Showcase Chewvrolet in Westminister and explained the events to them and would they fix my seat. Sure, we'll be happy to was the reply. When I got down there i went and asked to speak to the service manager, Leonard Roy, and explained everything to him. He had the car inspected immediately so they could order the parts without having to keep my car. Leonard Roy explained to me that when they got the parts in, they would call me, I would bring the car in, they needed the car for 2 days due to the seat needing to be re-upholesteredafter replacing the seat back frame and that they would get me a loaner car, and I would only miss my Z06 for a max of 2 days. Just like clockwork, and just like Leonard Roy and the service tech promised me, they had a call on my recorder when I got home the 2nd day.
Sorry for the extra long post, but I feel that people should know and be aware of these things. In a nutshell, I can not say eoungh bad about Cormier Chevrolet, Carson, Ca., right off of the 405 parking lot, and I definitely can not say enough good about Showcase Chevrolet in general, and in specifics, the cleanliness of their shop, the upbeat attitude of both the service manager, Leonard Roy, and the service writer that I had, of whose name I unfortunately can not remember, and the service technician who actually did the work.
If you are in the general area of Showcase Chevrolet, and are in question of where to take your car, give them a try, and you will not be dissappointed. I really regret to having to write/post this, but nobody should ever have to go through what I had to go through after buying a $ 54 K car.I would never trust a broken roller skate to Cormier, and you shouldn't either. End of rant, but this was necessary for the general benefit of Chevrolet owners everythere, especially vettes.
