...they do a great job. My gasket was slow getting through the Christmas mail rush and I called to ask about it. She (I think her name is Leslie) spent time checking into it for me and even called me the next day to see if it had arrived. I commented on how I hated to pester her for such small order, and she said ot doesn't matter the size of the order - big or small - she wants to be sure everyone gets their order and is happy with it. Sad to say this kind of courteous service is the exeption and not the rule nowdays.