Soooo...my wife took the truck in last Thursday to get the detail. She gets there and asks how long it is going be. They tell her an hour so she decides to stay and wait. Two and a half hours later the new car salesman that had helped her when she first go there noticed that she was still there and was shocked. He went to find out what was going on. He stayed back there and personally helped them finish so that it would get done. My wife gets the truck back from the re-detail and goes home. Pulls our youngest childs car seat....and there was stuff all around it!!! The detail shop didn't move it at all..they didn't condition ANY of the leather seats...so by this point she was really pissed. Wasn't about to go back though because they had screwed it up twice already.
That was until yesterday. We get a call from the bank that had financed the van that we had traded in saying that they had not gotten the pay off at all and that our payment was going to be late in a matter of days. Now I'm REALLY pissed off.
We drove down there, I demanded to see the General Manager and I tore into him. Asking how long it takes them to pay off a trade in that I had bought from them as well as through a bank that I had financed through them. Saying how this was my second vehicle that I had bought from them and that the new car sales was the only thing that did ANYTHING right!! (After all..it wasn't the salesmans fault that the detail sucked..he just tried to help them out) I was literally yelling at him because they had a matter of days to get the check cut AND to the bank before a negative mark went on both my credit and my wifes. Also letting them know that since they had missed the pay off time, the amount had gone up and I sure as hell wasn't going to pay the difference. That went on for about 15 minutes. Then he went out to find out what happened.
Apparently the office manager thought that they had gotten a 20 day pay off when we had given them a 14 day pay off. She (office manager) came to the GMs office and personally apoligized. She had the check cut for the new amount and out the door for deliveray within 20 minutes and the bank (luckily a local one) got the check that day.
The GM gave us a voucher for a free tank of gas and ANOTHER detail. I normally wouldn't have accepted the detail and would have demanded that they pay another company to do it, but the fact is that I am leaving this area (Hampton Roads area of Virginia) in just two days and didn't want to screw with that. Especailly since they are going to give us a loaner to drive away in until the truck is done.
I also told him that I had been planning on going back there in a year when I get back from GITMO to buy another new truck but now I wasn't. He told me if I come back and see him personally (he's been there 12 years...so he should still be there) he will make sure I get taken care of personally including "something special" (dealer price maybe?). Since new car sales did a great job, I won't have a trade in, and I will take my own financing in to start with, I just might. At least to see what he's thinking.
Fun fun!!!