Outlook Express Problem

[84GNTTYPE]

I'm having a problem using Outlook Express. I'm using a POP3 server. I'm at college so instead of using their junky webmail access I have everything imported to outlook express. All my in and out paths are correct. I am able to receive my messages into Outlook but not send any. I CAN send them through webmail however. I have tried completely removing my account from Outlook and starting over, but it didn't make a difference.

Here is the error message I get when I try and send a message.

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'pop.uwec.edu', Server: 'smtp.uwec.edu', Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC0F


If anyone has any suggestions/helpful hints that could get me back up and running I would REALLY appreciate it. I'm fairly advanced in the way of computers, so shoot me whatever you've got.

Thanks!

John

 

[V6 Beast]

A lot of mail servers will not let you send mail through a remote server. Anytime you are not on the network the server is, it is considered to be a remote connection. This is mostly so spammers can't use the server to send spam out. Picking up the mail is no problem, but sending it from a remotely connected server is usually not allowed.

For example, if you have two ISPs and two mail accounts. You could pick up mail from either ISP regardless of which one you used to connect to I-net. But you will only be allowed to send on the server you are actually connected to.


HTH

Sully

 

[irockwithdirt]

I had the same exact problem.........tried everything. Only fixed after I re-installed windows.

 

[fireberd350]

contact your system admin at your schools computer services. Ask him about how the SMTP is configured. He may be able to fix it or he may have it set like that for security purposes.

 

[xrunner123]

That error is a communication error.

Try using the ip instead of 'smtp.uwec.edu'. This gets rid of name resolutions problems out of the picture- 137.28.1.28 and 137.28.1.29, try both

You can also do a 'tracert smtp.uwec.edu' to see the hops and if any problems.


They are listening on that port and I can telnet in so it looks like they allow for access.

[root@rh8 root]# nslookup smtp.uwec.edu

Non-authoritative answer:
Name: smtp.uwec.edu
Address: 137.28.1.29
Name: smtp.uwec.edu
Address: 137.28.1.28

[root@rh8 root]# telnet smtp.uwec.edu 25
Trying 137.28.1.28...
Connected to smtp.uwec.edu.
Escape character is '^]'.
220 sylvestor.uwec.edu Microsoft ESMTP MAIL Service, Version: 5.0.2195.6713 ready at Wed, 1 Oct 2003 19:43:10 -0500

 

[84GNTTYPE]

xrunner123 - I tried both IP addresses you listed there, I still got the same error.

I'm not sure what you mean by "tracert smtp.uwec.edu" I guess that is more than I know.

I was able to send email less than 5 days ago, but now it doesn't work.

I appreciate the responses guys. I have contacted the computer/networking people here and they were of little help. I got the basic idea that they didn't like Outlook.


Thanks again . . . hopefully I won't have to reinstall windows.

John

 

[xrunner123]

Traceroute is a utility which allows you to determine the route packets take to a network host. In Windows XP, 2000,NT the syntax is 'tracert ip/name'. In Linux it's 'traceroute ip/name'. 95/98 may not have it.

Try it- open up a dos prompt command and type it. It will show you if there is a problem with your route.

It looks like something is fishy with the connection from where I am. I get hung at hop 12.

Now you said that it worked before- this tells me that maybe they are having problems.

Oh and also, try to telnet in to see if you get a response back, just like I did. From the command prompt.

telnet smtp.uwec.edu 25

It should come back with a response. Let me know what happens


Good luck






[root@rh8 root]# traceroute smtp.uwec.edu
traceroute: Warning: smtp.uwec.edu has multiple addresses; using 137.28.1.28
traceroute to smtp.uwec.edu (137.28.1.28), 30 hops max, 38 byte packets
1 * * *
2 172.30.112.81 (172.30.112.81) 9.028 ms 9.520 ms 9.330 ms
3 172.30.112.123 (172.30.112.123) 9.758 ms 7.572 ms 9.415 ms
4 172.30.111.59 (172.30.111.59) 13.509 ms 8.997 ms 9.675 ms
5 68.39.224.162 (68.39.224.162) 9.696 ms 11.908 ms 14.959 ms
6 68.87.18.25 (68.87.18.25) 10.289 ms 10.216 ms *
7 12.119.12.13 (12.119.12.13) 8.960 ms 9.304 ms 9.273 ms
8 tbr2-p012402.n54ny.ip.att.net (12.123.219.133) 12.526 ms 12.518 ms 11.883 ms
9 * gar4-p390.n54ny.ip.att.net (12.123.3.6) 10.735 ms 11.509 ms
10 att-gw.ny.qwest.net (192.205.32.170) 11.127 ms 10.472 ms 8.936 ms
11 jfk-core-02.inet.qwest.net (205.171.230.22) 9.666 ms * 10.227 ms
12 * * * *

 

[84GNTTYPE]

When I use tracert smtp.uwec.edu I get three hops. It appears that it is making it to the correct address though as the last hop reads
"smtp.uwec.edu [137.28.1.28]"

It doesn't say anything about the other IP address.

When I telnet in I don't really get a response I just see the cursor blind for awhile and then it returns me to the c prompt.

I am running Windows XP if that makes a difference.

I agree that something has likely changed on their end . . .but try getting them to admit that.

Thanks