Here is the letter I got from Patrick via email just to prove I'm not blowing smoke. You know we're.
Good morning sir.
I just wanted to send you an email explaining where we stand, with your request to have your intercooler pipe replaced.
Based on your email with picture that I received on 2/18/23 at 12:22 pm, here’s the current status.
We are awaiting for a shipment of these 3” pipes to arrive from a new supplier. Intercooler Pipe P/N PIN055-1010.
My Sales Manager Jim was telling me, that they had a meeting with this new supplier last week and have put things in motion to have them start making these pipes for us.
Once the shipment arrives and the pipes pass through our Quality Control Q/A process, we will be able to issue an RMA with call tag to have your blemished pipe picked up and returned. Once it arrives, my shipping department will ship the replacement pipe back to you immediately.
As of now, we are awaiting the first shipment of the pipes to come in.
I will keep you posted once I have updates from my Production Team.
Thank you for your patience and have a great weekend.
Patrick
Patrick Rubio
Inside Technical Sales Representative
Precision Turbo & Engine
As you can see that was on February 18th of this year. I have been very patient but dynonan has brought me to a new level and I'm glad he pointed that out to us customers of PTE. Thank you.
Here is a follow-up from Patrick after requests to find out where my replacement pipe was as he had sent me a picture of two pipes and asked me to pick one out. Check out the date again! 3/17/23. I've been very patient but now it is boiling over. And still no replacement up pipe. Please do not buy from precision directly and go to one of our many wonderful vendors that carry their product as you will get better customer service from them as opposed to PTE. I have never ripped any of our vendors but this one is not being honest to our Buick club. I think dynoman has pointed that out the best with much fewer words.
Good morning Steve.
Right now, there are two pipes in play.
1 that we owe you as a replacement for the gouged one.
And 1 that was on back order from December when you ordered the SLIC installation parts.
Do you want me to cancel that back order from December?
If so, I’ll do that and we’ll ship out the replacement pipe to you asap.
Thank you Steve.
Patrick
Patrick Rubio