When selling an item, AND you decide to ship it...

[V6UnderPressure]

rcantu, I haven't gotten beyond FedEx's "we didn't do it" claim in order to collect. In EVERY, yes EVERY transaction I have made with UPS, any damaged item was covered 100% of the insured value. They are much better at "understanding" the value of things, especially if you fork over the extra money to pay for that extra insurance. It works most of the time. I have never filed an insurance claim with usps. But the fact that I have to fill out another form for insurance anyways keeps me from shipping usps. With UPS everything is on one form.

Also, an experience I had with a UPS claim: I shipped out a front sway bar, valued at 100$. They tracked it, and lost it. (must have dropped it off at the wrong door). $100 check to me within 2 weeks.

So if they lost what was claimed to be a picasso, yet since it is lost, they can't prove it. They will never know but they have to provide you the insurance payment. If ups loses a box. They are screwed.

 

[VADER]

I recently was going to make a claim through the USPS for some glasses I bought off ebay and paid insurance for. One broke, I kept the box and broken glass (lesson learned previously) gave it to the post office, they still wanted from me, the buyer, a copy of the insurance purchase recpt, proof of value, and what I paid. I got the glass for like $6 (got lucky on an auction), but paid around $12 for shipping with ins, so if I pursued it, with everything, I could have recvd $1, but to buy the one broken glass (hardest to find of course) would have cost around $15 with shipping.

 

[JP112_89]

I agree with that 100%. Even though I refuse to ship Fedex because of their horrible claim service, I actually am less comfortable with USPS from an insurance standpoint. It seems there are more steps to follow when providing a claim. From all my experience, I now ship EVERYTHING UPS, no matter how small it is. They make claims easy and cut you a check within 2 weeks. Once all of you learn from your shipping experiences, I guarantee you will all start using UPS for all your shipping needs.<--yah, sounds like a sales pitch, but you get what you pay for(i.e. parcel post)

That's right. UPS will take care of you. 1-800-PICK-UPS

 

[m233roller]

Iv'e had Bad experiences with both UPS & Fed Ex. There isn't anyone that packs parts any better than I do and them SOB's still smash the SH-T out of stuff and then run you threw the wringer filing a claim. I insure ALL my parts shipped by those companys. I do feel it's still my part and I WANT it to get there undamaged but if it does get damaged it takes both sides to work together to get a refund. PICS -PICS-PICS-PICS It seems like a guy selling a screwed up part (that he says nothing about) will make darn sure you won't see it in the pics. if he wants to. What in the H_LL has happened to a MAN'S WORD ?? I value my name and reputation a h-ll of alot more than I do $10 or $1000. Iv'e been at this game for 18 years and BOY have things changed. Iv'e even told weary buyers if you don't like it I'll give you 100% moneys back and pay shipping both ways. To date Iv'e had NOTHING returned to me. Iv'e even sent parts to buyers and told them when you get it and it's as I say send me the money. Sorry got off base alittle but it was everyone getting on the pic. thing that got me going. H-LL I was selling parts before the digital camera thing. Scott sure hope it works out for you.

 

[Just a Six??]

Iv'e had Bad experiences with both UPS & Fed Ex. There isn't anyone that packs parts any better than I do and them SOB's still smash the SH-T out of stuff and then run you threw the wringer filing a claim. I insure ALL my parts shipped by those companys. I do feel it's still my part and I WANT it to get there undamaged but if it does get damaged it takes both sides to work together to get a refund. PICS -PICS-PICS-PICS It seems like a guy selling a screwed up part (that he says nothing about) will make darn sure you won't see it in the pics. if he wants to. What in the H_LL has happened to a MAN'S WORD ?? I value my name and reputation a h-ll of alot more than I do $10 or $1000. Iv'e been at this game for 18 years and BOY have things changed. Iv'e even told weary buyers if you don't like it I'll give you 100% moneys back and pay shipping both ways. To date Iv'e had NOTHING returned to me. Iv'e even sent parts to buyers and told them when you get it and it's as I say send me the money. Sorry got off base alittle but it was everyone getting on the pic. thing that got me going. H-LL I was selling parts before the digital camera thing. Scott sure hope it works out for you.

You sound like me when selling & I know your stuff is always Top Notch!! A mans word means little to some people it seems. I also offer 100% money back & only the one time it was needed. I think I fell for it but it was my WORD!! So I kept it no matter!

 

[Glenn_A]

bad shipping

Quick6....I went through all this crap over a year ago with UPS...coincidentally, it was a seat track also. It showed up at the customers door with busted up motor casings just like yours, the plastic trim was OK though, meaning the box was dropped or thrown. But this is where I disagree with you. My thought was why should I not expect the customer to get a refund. A busted up product is no good to him and it's not what he paid for so I'm not going to stick it to the man. We're both senior members and I don't care to jam up a brethren member on our site if I can help it....never have as far I know. My battle was with UPS by denying my claim on the INSURED package that I sent. I stuck with it and when they initially denied my claim, they perked up when I told them that my lawyer would be very happy to handle this claim......it's an easy case for him. I have packaged up several seat tracks over the years and understand the golden "3 foot rule". I had my box bubble wrapped inside of 3 inch styrofoam boards, hardware separately packaged, etc, etc. I told the UPS agent that a judge would look at the case from the "reasonableness standpoint", meaning how would a reasonable person have sent this package, and in this case it was quite clear that extensive packaging was clear and present based on the 3 foot drop rule. Back then, when they denied my claim, there was no policy, criteria or rule by UPS how much packaging should be in the box. I also had the original item still in the box with photos to back my claim. I was very accomodating to UPS even though they became repeatative in their questioning. I know that you're a valued member on our site, but I think the battle is yours, not your customers. By the way, UPS paid out my claim and sent me a check of $185 for the seat track component:wink:

 

[Quick6'n'-K.C.]

Glen A-

I would handle the case differently if the guy had not sent me a ******* email on ebay. Then he went directly to paypal asking for a refund that the item wasnt described. Tons of photos were taken, left here just fine, it was damaged in shipping.

I sent a part to washington and the ebay member didnt ask for insurance, since he was straight forward with me and didnt play any games when his item was destroyed in shipping, we settled for 1/2 back. Was it my fault the item was screwed up in shipping? No not really, it looked like someone played go fetch with their dog chomping on the box. It left my doorstep in perfect condition, how would i have any control over the item when it leaves my doorstep? No way for me to hand carry it all the way there???

How do i know the guy isnt trying to screw me out of someone elses used parts?

Sad thing about this seat track, is it was supported in the middle, in a box that you could fit 2 seat tracks in, 3-4 inches away from the sides, and wrapped very neatly with alot of brown paper wrapping.

Its a real bad deal when something gets damaged in shipping, insurance is placed on the item for a reason, and then everyone acts like you cant get paid for it.

What sucks is, i will be out 76.00 for the part with 22.00 being the shipping, time to remove it, time to list it, time to package it, money spent on ebay selling it with listing fees and final value fees, paypal fees.. You get the point.
So, if i did all that work, why cant the buyer lift a finger or two and start the process of filing the claim with usps before being a bitch and lying to paypal about the item?

Oh well right?
BW:smile:

 

[Glenn_A]

box

You're right there brother...your customer should have absolutely came to you first...he was very defensive from the start. I guess my point was if it was a brother member on this site, the communication would have made the whole bad transaction easier to work out....your reputation is that of a well respected member, but those on E-bay don't know that....

 

[V6UnderPressure]

Glen A-

I would handle the case differently if the guy had not sent me a ******* email on ebay. Then he went directly to paypal asking for a refund that the item wasnt described. Tons of photos were taken, left here just fine, it was damaged in shipping.

I sent a part to washington and the ebay member didnt ask for insurance, since he was straight forward with me and didnt play any games when his item was destroyed in shipping, we settled for 1/2 back. Was it my fault the item was screwed up in shipping? No not really, it looked like someone played go fetch with their dog chomping on the box. It left my doorstep in perfect condition, how would i have any control over the item when it leaves my doorstep? No way for me to hand carry it all the way there???

How do i know the guy isnt trying to screw me out of someone elses used parts?

Sad thing about this seat track, is it was supported in the middle, in a box that you could fit 2 seat tracks in, 3-4 inches away from the sides, and wrapped very neatly with alot of brown paper wrapping.

Its a real bad deal when something gets damaged in shipping, insurance is placed on the item for a reason, and then everyone acts like you cant get paid for it.

What sucks is, i will be out 76.00 for the part with 22.00 being the shipping, time to remove it, time to list it, time to package it, money spent on ebay selling it with listing fees and final value fees, paypal fees.. You get the point.
So, if i did all that work, why cant the buyer lift a finger or two and start the process of filing the claim with usps before being a bitch and lying to paypal about the item?

Oh well right?
BW:smile:

Sounds like you got an a-hole buyer, and I had an a-hole seller. It comes with the territory I guess. Sometimes it works, sometimes it doesnt. I will say however (and I in no way am implying this to you quick6), that people need to check items out better when selling. Many people (I have been guilty of this but learned over time) have an item to sell and take a "glance" at it and say it is mint. Everyone needs to comb over the product they sell and search for cracks or scratches or whatever it may be that would downgrade the condition of the item you are selling. People who are so quick to unload something just want to take the picture and list it without actually inspecting it. This I think is alot of the problems we run into. As far as M233roller, he is probably one of the few honest sellers we have left and always comes through for me, even if I forget to send him the payment for 3 weeks. Sorry Mike. Anyhow, hopefully my original post will be used as a sticky, as I think many people on here can learn from it.

 

[Blazer406]

for a little comic relief.... still on topic though...

Growing up... my father had a small manufacturing business... and was just down the street from a Cooper Lighting plant. One of the products they made was a street light...the kind that goes on the wooden power pole in residential neighborhoods. The UPS driver that frequented my dad's business often stayed for a few minutes and had a glass of ice water. He was telling about a claim that Cooper Lighting had filed on one of the plastic street light globes that had been damaged during shipment... and sent back to them.... so the filed a claim with UPS..... well... policy is.. the UPS claims guy comes out to inspect the item being claimed... and the box.... and the packaging.... and IMHO it is his job to convince the claimee that it was improperly package... so they can deny the claim. Well.... this song and dance continued for a short while out in the concrete floored plant.... UPS guy looking at the broken globe.... then the box... and packaging... then he inspected an unbroken globe.... he was explaining how they couldn't honor the claim because it wasn't packaged properly.... when the manager of the plant picked up one of these plastic globes and hurled it with great force onto the concrete floor where it bounced off.... unbroken..... The UPS guy honored the claim immediatly!:biggrin:

I always have remembered that story... and that was 25+ years ago...

 

[V6UnderPressure]

Growing up... my father had a small manufacturing business... and was just down the street from a Cooper Lighting plant. One of the products they made was a street light...the kind that goes on the wooden power pole in residential neighborhoods. The UPS driver that frequented my dad's business often stayed for a few minutes and had a glass of ice water. He was telling about a claim that Cooper Lighting had filed on one of the plastic street light globes that had been damaged during shipment... and sent back to them.... so the filed a claim with UPS..... well... policy is.. the UPS claims guy comes out to inspect the item being claimed... and the box.... and the packaging.... and IMHO it is his job to convince the claimee that it was improperly package... so they can deny the claim. Well.... this song and dance continued for a short while out in the concrete floored plant.... UPS guy looking at the broken globe.... then the box... and packaging... then he inspected an unbroken globe.... he was explaining how they couldn't honor the claim because it wasn't packaged properly.... when the manager of the plant picked up one of these plastic globes and hurled it with great force onto the concrete floor where it bounced off.... unbroken..... The UPS guy honored the claim immediatly!:biggrin:

I always have remembered that story... and that was 25+ years ago...

Good story!:biggrin: Many things to be learned. Just a shame my 3000th post had to be in a thread like this.

 

[gn4u2c]

Just noticed this post !! WOW. we have been pming back and forth and I agreed to refund you for this right out of the gate HOWEVER !!!!! It was your cheep ass that that caused this mess !! YES YOU !!! I had everything packed super well in 2 boxes and when I gave you the shipping quote you flipped out saying how ridiculous it was and You said in your own words as posted above

Recently a front mount intercooler was purchased and the seller wanted to charge quite a bit to ship(he wanted to send the intercooler and pipes in two separate boxes). Being experienced in shipping, its cheaper to send one big box, then two separate boxes of the same size. I convinced the seller to do so(again, he AGREED to do so, and its now his responsibility). The seller now tried to cram the pipes and intercooler in the smallest box possible(to save money on shipping)

That was at your request !!! you said to get it down to xyz $$ shipping and that what I did ground service , 1 box, and yes I wrapped the cooler in cardboard and taped it, also, yes I wrapped the pipes. granted they could not be boxed as well as 2 boxes like I did in the first place !! Far as I'm concerned its your problem !! If you have not sent it back yet keep the f-cker.

I have never seen such BS childish crap go like it does around here lately. Look at my feedback.. I always ship right away and you get what I posted for sale with pics !! with pics !! Someone said above that a bag with seal was open and ripped BS !! I work at the dealership !! I know dam well it was in the new style alloy permaseal bag(silver alloy, water,light,oil-proof,) and cannot be torn it would have to be cut with a knife or scissors something to that effect.GM now does this so the seals will not dry up sitting around like they did in the past. Now if you cut it opening the box it was in with a razor knife thats on you for being stupid.

I am f-ing done with this place... really its just not what it once was.. everyday someone is on here bitching.


I like the post in your sig where you tell the guy your keeping the parts and his money what a guy..

 

[V6UnderPressure]

Just noticed this post !! WOW. we have been pming back and forth and I agreed to refund you for this right out of the gate HOWEVER !!!!! It was your cheep ass that that caused this mess !! YES YOU !!! I had everything packed super well in 2 boxes and when I gave you the shipping quote you flipped out saying how ridiculous it was and You said in your own words as posted above That was at your request !!! you said to get it down to xyz $$ shipping and that what I did ground service , 1 box, and yes I wrapped the cooler in cardboard and taped it, also, yes I wrapped the pipes. granted they could not be boxed as well as 2 boxes like I did in the first place !! Far as I'm concerned its your problem !! If you have not sent it back yet keep the f-cker.

I have never seen such BS childish crap go like it does around here lately. Look at my feedback.. I always ship right away and you get what I posted for sale with pics !! with pics !! Someone said above that a bag with seal was open and ripped BS !! I work at the dealership !! I know dam well it was in the new style alloy permaseal bag(silver alloy, water,light,oil-proof,) and cannot be torn it would have to be cut with a knife or scissors something to that effect.GM now does this so the seals will not dry up sitting around like they did in the past. Now if you cut it opening the box it was in with a razor knife thats on you for being stupid.

I am f-ing done with this place... really its just not what it once was.. everyday someone is on here bitching.


I like the post in your sig where you tell the guy your keeping the parts and his money what a guy..

Hahah, this post is a complete bunch of lies. I am going to say this once. YOU DID NOT PACK THE ITEM WELL ENOUGH AND IT WAS DAMAGED SO YOU ARE RESPONSIBLE, PERIOD. When you say an intercooler is in excellent condition and it arrives with a huge dent in the top (which by the way, don't even try to say it happened in shipping because it didnt), you misrepresented your item. I trusted you. In the condition that intercooler was in, it was in no way worth what I paid for it. I am assuming you had insurance. I gave you the benefit of the doubt and went no further with the paypal claim. And guess what, you F***ed me just like sniper did. Welcome to his club. You got no class. And now, lets watch and see, that you are going to pull the same stuff sniper did, and say "since you posted negative comments about me, I am not going to refund your money". You will try to find any excuse you can, you even told me I was GOING to get my refund but work was slow and you didnt have enough money. Then you said wait till I sell my turbo. Then you sold your turbo and I didnt hear from you for two weeks pal. Why dont you fess up and admit that you were purposely waiting to make me angry enough to post this crap and then give you a reason to say "im mad now so I am not sending the refund". Why dont you come clean and save face, provide the refund when you receive the item which I will pack muchy better than you did. So go ahead and open the box when you get it, you may just learn something on packaging. Once piece of cardboard between the intercooler and pipes aint gonna protect S***. You think anyone is gonna believe this pile of crap? UPS is scheduled to pick the box up tomorrow morning. I advise you to send the refund when you receive it. Don't try to do what snipersixx did and refuse the box, therefore wasting my money I sent to send it back, that is why I threatened to keep the refund and the product. So get your stories straight. Back to your quote "Im done with this place". That would make sense if your gonna run away. Again, I ask you, do the right thing here. Take some responsibility for your actions. I forgot to ask you though, you should have had 700 in insurance on the package, so I will help you file the claim if need be. If not, give me my money which you have been holding for 2 months. Oh yeah, guess you needed xmas money. Don't whine about it, fix the damn problem.

Oh and by the way, how come on your original post on the intercooler you didnt take pics of the front of the intercooler with the dent on top?

 

[V6UnderPressure]

Just noticed this post !! WOW. we have been pming back and forth and I agreed to refund you for this right out of the gate

Yah you're right, you said this back in december when I pmed, you. 2 months no refund. Disappear for three weeks, or just ignoring my pms when I seen you posting messages in that exact timeframe. Obviously what you say and what you do is two different things. Thank you.

 

[scot w.]

Here are pictures of the damaged pipe I received along with the damaged intercooler.

WOW! All this hype, anger over this little damage?

Some people out there personally look for any reason to get insurance money! They recive the insurance money then turn right around and fix the Minor damage!

That damage to that stuff isn't bad at all and can be fixed VERY easy.
For one the pipe dent will be covered by the hose!
The mounting tab on the I/C will Easily bend back!
The small dent on the I/C can also be fixed. All repairs could be done in minutes!

What needs to happen is ALL shipping companys should demand that before a claim is awarded they must have the item personally. If the item is deamed "junk" "non repairable" then they Keep the item and award the insurance amount. Maybe we will see alot less people filling claims.

I have been selling stuff for a long time and Me or any of my buyers are yet to file an insurance claim!!! Yes thats right, Been selling & buying for YEARS with no problems from USPS, UPS.... Now watch, it will happen..lol knock on wood!!

I pacage stuff as "Over kill" and it seems to be working.

 

[1BADTT]

Just noticed this post !! WOW.

This comment is your first ****ing lie !!! Read this:

Lately it seems more like ever one looking out for #1, bitching and moaning about the smallest of things. I bought a xyz that was suppose to be mint and it got a scratch in it. Now f-the guy I got it from, f-ups, f-this car,

It's the first post from your worthless stupid ass thread : http://www.turbobuick.com/forums/turbo-lounge/274804-place-not-what-used-maybe-poeple.html"]www.turbobuick.com/forums/turbo-lounge/274804-place-not-what-used-maybe-poeple.html"]http://www.turbobuick.com/forums/turbo-lounge/274804-place-not-what-used-maybe-poeple.html
What the **** was that all about??? Seeking support or moral peace/vindication??? Talking about childish ...Don't preach morality in thongs

I have never seen such BS childish crap go like it does around here lately.

Like we haven't heard that before

Look at my feedback.. I always ship right away and you get what I posted for sale with pics !! with pics !!

The only reason u don't have a negative in there is because you would've left me one in retaliation stupid !! You never wanted to give me some pics of the seal...don't believe me read it for yourself stupid in post #2 & #3:
http://www.turbobuick.com/forums/parts-sale/261225-hr-parts-engine-mount-new-gm-n-o-s-more.html

Someone said above that a bag with seal was open and ripped BS !! I work at the dealership !! I know dam well it was in the new style alloy permaseal bag(silver alloy, water,light,oil-proof,) and cannot be torn it would have to be cut with a knife or scissors something to that effect.GM now does this so the seals will not dry up sitting around like they did in the past. Now if you cut it opening the box it was in with a razor knife thats on you for being stupid.

This is what the wrapper should've looked like stupid:

This is what I recieved from you:

Double sided tape along the missing part of the silver permaseal:

Obviously it had been opened & u didn't want to say so or show any pics of it.

See any marks of a razor knife here???

The lid was just pulled open...

 

[1BADTT]

WOW! All this hype, anger over this little damage?

Some people out there personally look for any reason to get insurance money! They recive the insurance money then turn right around and fix the Minor damage!

That damage to that stuff isn't bad at all and can be fixed VERY easy.
For one the pipe dent will be covered by the hose!
The mounting tab on the I/C will Easily bend back!
The small dent on the I/C can also be fixed. All repairs could be done in minutes!

What needs to happen is ALL shipping companys should demand that before a claim is awarded they must have the item personally. If the item is deamed "junk" "non repairable" then they Keep the item and award the insurance amount. Maybe we will see alot less people filling claims.

I have been selling stuff for a long time and Me or any of my buyers are yet to file an insurance claim!!! Yes thats right, Been selling & buying for YEARS with no problems from USPS, UPS.... Now watch, it will happen..lol knock on wood!!

I pacage stuff as "Over kill" and it seems to be working.

To me it's not the little damage during shipping (should be insured) to an item that brings the worst in me ... It's the deceiving practices & the smartass attitude of a non honest seller. The seal he sold me had a little torn (not a biggie in my book) but his unwillingness to send me pics though swearing his ass off on it being never opened, then recieveing an opened item is what pisses me off ! If I would've seen pics of it opened I wouldn't have bought it !!!! I bet the other member wouldn't have bought that intercooler either if he had seen pics of both sides prior to purchase. Just my $0.02

 

[1BADTT]

Bottom line about gn4u2c is:
He might not steal your $$$ , He won't take long shipping it out, but you will not recieve an item as described by him. Period !!! Like it or not

 

[joe_schindler]

Leave a retaliatory negative feedback like he did me; never!

I paid; then tried to contact. He’s just too busy to bother with the past.




Re: handels

--------------------------------------------------------------------------------

yeah I rarely check old posts. I just figured it was sold and the tracking shows delivered so your good to go. If your not happy with it my refund offer stands.


Quote:
Originally Posted by joe_schindler
From July 14, 2008
Sent eMail also; and posted to the ad (go back and look at it).
Never heard from you.
I figured six months was long enough to wait on a response.



Quote:
Originally Posted by joe_schindler
Jason:

I finally got the box open Sunday after being out most of the week. The burgundy handle is actually brown. That's not really what I was looking for.

Let me know what you think,

Joe



Quote:
Originally Posted by gn4u2c
will ship on saturday


Quote:
Originally Posted by joe_schindler
PayPal done.



Quote:
Originally Posted by gn4u2c
Jason delozier
7802 blue hill rd
glenville pa 17329 money order or

paypal jasond1986gn@aol.com add $2.30 to over fees





__________________
Don't ask how much money I have spent on it .I may go insane.

 

[1BADTT]

Leave a retaliatory negative feedback like he did me; never!

I paid; then tried to contact. He’s just too busy to bother with the past.




Re: handels

--------------------------------------------------------------------------------

yeah I rarely check old posts. I just figured it was sold and the tracking shows delivered so your good to go. If your not happy with it my refund offer stands.


Quote:
Originally Posted by joe_schindler
From July 14, 2008
Sent eMail also; and posted to the ad (go back and look at it).
Never heard from you.
I figured six months was long enough to wait on a response.



Quote:
Originally Posted by joe_schindler
Jason:

I finally got the box open Sunday after being out most of the week. The burgundy handle is actually brown. That's not really what I was looking for.

Let me know what you think,

Joe



Quote:
Originally Posted by gn4u2c
will ship on saturday


Quote:
Originally Posted by joe_schindler
PayPal done.



Quote:
Originally Posted by gn4u2c
Jason delozier
7802 blue hill rd
glenville pa 17329 money order or

paypal jasond1986gn@aol.com add $2.30 to over fees





__________________
Don't ask how much money I have spent on it .I may go insane.

Like I said on previous post #38.