Ebay sellers and feedback protocol...

[2QUIK6]

What is it with all the ebay sellers lately not wanting to leave the buyer feedback on how they were as a buyer until the buyer leaves the seller feedback....

The way I see it, when I send someone money for their product..my part as a buyer is fulfilled..the seller has my money and I have NO product at that time the seller should leave positive feedback...

Then when I receive my goods, I leave feedback to the seller..but here lately all the sellers are saying "I won't leave feedback to the buyer until they leave feedback for the seller"....

I feel this is a way the seller is covering their azz if they send a bad product and get crappy feedback, then they'll leave the buyer crappy feedback even though the buyer sent them money on time with no product in hand.

I sent you the money with nothing in hand, buyer should get immediate positive feedback regardless of what the buyer thinks of the product when received..the buyer took the risk by sending the money in the first place..not the freakin seller.

Really pisses me off when a seller says this after I bought something...FYI they NEVER get feedback then. When I'm the seller, feedback is left immediately to the buyer when money is received.

 

[UNDER-PRESSURE]

I'm an E-bay seller & i was in the practice of leaving Positive feedback upon reciept of payment. BUT there are some bad apples in the E-bay community who blackmail sellers with negative feedback & hold them accountable for things beyond there contol. When the transaction is COMPLETE & both parties are 100% satisfied Positive feedback will be left.

 

[JayC]

"lately"?

This has been common practice for years.

 

[Gary Wells]

After reading this thread, I now know why I am afraid to have any involvement with e-bay. Basically, it seems to me that the buyer is more likely to come out on the bottom regardlesss of the transaction. And the seller has more protection that the buyer straight out of the gate.

 

[2QUIK6]

Seems like all sellers do it more now days, I had ran across a few in the past. I have received for the most part 100% great products, been one or 2 out of a hundred, but no feedback first to the buyer for sending his money first you'll never get fb from me. As a seller, thats the risk you take sending items thru the mail, something is going to happen sooner or later to an item and a buyer won't be happy...oh well, refund their money or be sure its not sent thru the US Mail . I've sold about as many things as I've bought, probably 50-70 things, and have never had an unhappy buyer.

 

[Fuelie600]

Feedback should not be based on mutual responses. It suppose to be based on the actions, truthfulness of product representation, and timeliness of the transaction. If you send prompt payment, and do not get a positive response for your actions, the seller is not being upfront. If you get what was portrayed during the bidding, and in a timely manner, then the seller gets a positve feedback. This is the only fair and truthful way to leave feedback---unless your a sleaze, and are not upfront about the product your selling. Brian

 

[UNDER-PRESSURE]

That is why i give Positive feedback when the transaction has been 100% completed. It gives the buyer & seller a chance to work things out if there has been a problem with shipping or a defective item. It's way too easy for a buyer to give a negative strike for a lost item or damaged box during shipping. I use tracking #'s on everything & also stand behind my product 110%. My real gripe with E-bay is bidders buying items & then not following thru with the transaction. I sell custom Harley Davidson motorcycles & it amazes me how people buy things without having the funds. Then the seller gets to eat all the listing & final selling fees. I'm going thru this right now with a dead beat buyer but thankfully the buyer is within an hour from me & he will be getting a visit.

 

[Gary Wells]

I understand it a little more now, and I see points both for and against, it just seems that there should be a better way to assess a transaction. Just me I guess.

 

[JayC]

I understand it a little more now, and I see points both for and against, it just seems that there should be a better way to assess a transaction. Just me I guess.

I agree with you. I bought a pretty expensive item from Ebay last summer and it wasn't as it was represented. The seller never left me feedback and I ended up having to do a dispute through Paypal to make it right. I didn't do anything wrong but I couldnt leave negative feedback for fear of retaliation.

There SHOULD be a better system in place. Long as Ebay is making piles of cash and there is no one to compete with them, though, it probably wont happen.

 

[incubus2432]

I usually gives buyers a few days after they receive the item then I leave positive. I figure if something was wrong I would have heard about it by then. Only a small percentage leave feedback in return and that sucks but some people are just lazy I guess.

I bought a set of new wheels for my VW recently and there was a missing center cap. I emailed the seller several times, called twice and gave plenty of time to receive the cap. The seller didn't seem too concerned so I wrote it off and left a neutral feedback stating the wheels were nice, fast shipping but unresponsive customer service. So the seller leaves me a negative.....just lame BS. They were paid on time and I requested what I was supposed to receive so I get a negative. "Retaliation" feedback sucks......oh well.

 

[2QUIK6]

It seems that completed items stay up/or available to pull up for differing amounts of time after the auction completes also. I've been tempted to leave bad feedback if I knew the item was about to be removed hoping by the time the seller saw it, the item would be expired and the feedback link removed as well before they could leave retaliation feedback

Buyers not following thru and paying for an item as a completely different story..if the seller leaves back feedback, then you risk the false buyer of leaving retaliation feedback as well...I've been thru that, usually I just go on and forget about it and eat the fees..not much you can do there.
The case I'm speaking of is strictly buyers paying for an item immediately and not getting feedback from the seller immediately.

When a seller does state they want fb first, I usually email them after receiving the item telling them, the item is perfect, but I'm not leaving fb first..if they want positive fb them I paid first, they can leave fb first.....none have ever left feedback.

As for the wheels you received with no center cap, I would have filed a dispute with paypal and see if the guy contacts you then. If its a big item, I always use paypal with a credit card, then you can dispute the charge 2 ways.

I may start emailing sellers of my "buyers" feedback policy before sending payment..hehe, turn abouts fair play

 

[UNDER-PRESSURE]

The E-bay feedback system is to be used as a guide to help you with your transactions. Feedback should only be left when the transaction is complete. Anything sooner leaves chance for bad buyer or seller feedback. E-bay has plenty of support resources to help with feedback issues or dealing with bad sellers or buyers. Use there resources & don't dwell on the whole feedback issue. E-bay is about bringing buyers & sellers together with unique items you can't find everywhere. If you are looking for Feedback brownie points to make yourself feel good your on E-bay for the wrong reasons. Go become a big brother, rescue a dog from the shelter, sing kumbyya with the boy scouts or become a mentor in a school system. You will recieve a greater satisfaction & personal reward than ANY extra e-bay feedback points.

 

[TURBOV6]

There SHOULD be a better system in place. Long as Ebay is making piles of cash and there is no one to compete with them, though, it probably wont happen.

They sould definetly have a better system than the current one. I think e-bay sucks on customer service unless you have a store. Everything is automated and you never speak to a live person (e-mails).

For me I sell many used item and I always wait unit the person leaves a feedback first. I don't leave feedbacks right away but will eventually leave one. Alot of the bigger e-bayers don't leave feedback from what I experienced. If I am a buyer I will leave a feedback first and e-mail the seller to leave a pos feedback in return.

 

[Little6pack]

The door swings both ways.

I have bought some items on eBay & think I should leave feedback for the seller once I get the product & it works,looks good. Then the seller should leave feedback within a few weeks.
If there is a problem with ITEM not due to shipping damage or shipping time. then I would ask a seller to work something out.

I being a seller myself sometimes don't sit 24/7 watching the feedbacks come in. I generally leave them once I know the buyer received & liked the product.
Again if the person had a reasonable request or something I did not catch I would be willing to give a partial refund of the item & they keep it. Again I state insurance is optional for shipping DAMAGE.

I work for the USPS & let me tell you. BETTER PACK ITEMS WELL they can occasionally get dropped, thrown, wet, crushed. I have seen it all. :biggrin:

 

[SVORay]

The E-bay feedback system is to be used as a guide to help you with your transactions. Feedback should only be left when the transaction is complete. Anything sooner leaves chance for bad buyer or seller feedback.

Werd


I'm currently at around 300 plus buy/sells with a 100% positive feed back...knock on wood. I usualy send my feed back weeks after both parties envolved has received either the money or item(s). This helps incase there is a problem and gives you plenty of time to work it out.

 

[earlbrown]

I wish Ebay would fix it where a seller can't receive feedback until they've left feedback first. That would solve almost all the feedback problems that I have with them.
If I buy something off Ebay and I paid on time just at the seller worded his policies, I want feedback right now. My ranking as a buyer has nothing to do with how fast the seller ships, if the seller lied, how well the product was represented, etc.
My job as a buyer is to pay for it auction, pay for the shipping, and pay for the handling. That's it!

 

[UNDER-PRESSURE]

As the E-bay sellers checkout system is set up now & most Power sellers adhere to is: Indicate when payment has been recieved, Indicate when Item has been shipped & then lastly Leave feedback when transaction is complete. I communicate with my customers through out the whole transaction & thankfully have built a STRONG repeat customer base. As a casual E-bay buyer i leave Positive feedback as soon as i recieve an item as described & really don't care if i recieve feedback or not. I'm after the product not the brownie points.

 

[2QUIK6]

For the buyers it really has nothing to do with the "browie points", at least from my perspective. Its only the sellers keeping any buyers at bay because they sold them a bad or misrepresented product because as a buyer I may not leave feedback, or honest feedback because or fear of retaliation feedback although as a buyer I was perfect by sending the $$ immediately in.
I sure do not want negative feedback because I bought something and paid for it immediately which will reflect badly when I'm the seller, thats the bottom line.

 

[turbofish38]

Guilty as charged. Only because I'm a lazy deadbeat. I go in spurts. When I sell I only do about 10 auctions a week. And than for only a couple of weeks before I get burned out. Personally I dont take the feedback end to seriouslly although quite a few people do. Of course I'm not out to screw anybody and the stuff gets shipped out with in 24 hours of it being paid for. I usually wait about a week before I leave feedback whether I'm buying or selling. Longer if its an overseas transaction. The feedback system needs to be overhauled. Just read all of the horror stories over on the guides forum. Oh wait I just checked and it appears they removed it. Darn it! There was some funny stuff going on over there. Sounds like a cover up if you ask me. I even had a seller refuse my bid because somebody left me positive feedback with a slow feedback response in the comments. Oh well, his loss.