Fedex caution

[SS/GN]

FEDEX shipping Warning



Recently I purchased a part for my car from a well respected vendor. They shipped it Fedex. I received a notice my part was delivered and it had a picture of it on my porch. I got home and no part. I called Fedex and they said I had to contact the shipper to start a claim. I did and the vendor was on it immediately. A few days go by and I get another message from Fedex that said it was delivered at 11.27 AM on the specified day. My wife was home that morning and the door bell never rang as my 100 LB Rotti always lets us know.

I called the local police and started a incident report. The officer said just because it was left on your porch that it didn’t mean it was delivered. It appears that someone way up at Fedex has been watching the Amazon crowd and figured if they don’t ring the door bell and get a signature it saves them many minutes a day multiplied by thousands of deliveries. Neither the Shipper nor myself was asked if we wanted a signature upon delivery.

I have called many times to plead my case with Fedex and have had nothing but run a around and handed over to multiple operators that honestly just didn’t care. I asked why it wasn’t insured because I always get insurance and was told a signature was not requested at time of delivery so no insurance was available The service I received was just terrible .

In the future I will ship post office where it will go in my mail box or left at a store for pick up. Fedex doesn’t care or want my business and the way I was treated made this clear.

 

[Chuck Leeper]

In the future I will ship post office

Before you decide to go with that bunch, do a bit of research....
Here's a link.

The Bermuda triangle of USPS

www.trifive.com

 

[Rayk]

Could you tell from the photo of the package that it was definitely not your front porch?

 

[N2BUICK]

FedEx related. Yesterday 8/8/2024, I received a radiator from rock auto that has now turned into a concealed damaged issue. Rock Auto sent the part by FedEx, that was delivered by another company, Sleepy Kitten. So far all it still in fact finding stage for them I assume.
Point is that the paper work I can see, shows my wife signed for the package? That is not true, I took the box from the driver, as he came on my front porch.
Nothing is signed for freight deliver, in many years. They put the box on the porch take a pic, and literally run away.
SS/GN, good luck with your issue.

 

[SS/GN]

I will be honest I think someone walked by and took it. Now it is possible that the Fedex driver lost a parcel and instead of facing a reprimand took a pic of another parcel on my porch to get out of a jam. The police officer said cameras are pretty much useless after Covid. Everyone on every theft was wearing a hoodie and mask.

Fedex was not interested in my story, helping or even compassion for me as a customer. Most were even hard to understand. I felt the parcel should have been insured. The police officer said “just because they left it on your porch does not mean it was delivered to you”. Either way I am out $165. Moving forward I will ship the post office route. It is slower but it does go into my mail box. Just sharing my experience. The police officer also said this is becoming more frequent so keep your heads up.

 

[Chuck Leeper]

They shipped it Fedex. I received a notice my part was delivered and it had a picture of it on my porch.

I've A LOT of Fedex pkges delivered... NEVER once did I get a pic of it on the porch.