Fedex caution

[SS/GN]

FEDEX shipping Warning



Recently I purchased a part for my car from a well respected vendor. They shipped it Fedex. I received a notice my part was delivered and it had a picture of it on my porch. I got home and no part. I called Fedex and they said I had to contact the shipper to start a claim. I did and the vendor was on it immediately. A few days go by and I get another message from Fedex that said it was delivered at 11.27 AM on the specified day. My wife was home that morning and the door bell never rang as my 100 LB Rotti always lets us know.

I called the local police and started a incident report. The officer said just because it was left on your porch that it didn’t mean it was delivered. It appears that someone way up at Fedex has been watching the Amazon crowd and figured if they don’t ring the door bell and get a signature it saves them many minutes a day multiplied by thousands of deliveries. Neither the Shipper nor myself was asked if we wanted a signature upon delivery.

I have called many times to plead my case with Fedex and have had nothing but run a around and handed over to multiple operators that honestly just didn’t care. I asked why it wasn’t insured because I always get insurance and was told a signature was not requested at time of delivery so no insurance was available The service I received was just terrible .

In the future I will ship post office where it will go in my mail box or left at a store for pick up. Fedex doesn’t care or want my business and the way I was treated made this clear.

 

[Chuck Leeper]

In the future I will ship post office

Before you decide to go with that bunch, do a bit of research....
Here's a link.

The Bermuda triangle of USPS

www.trifive.com

 

[Rayk]

Could you tell from the photo of the package that it was definitely not your front porch?

 

[N2BUICK]

FedEx related. Yesterday 8/8/2024, I received a radiator from rock auto that has now turned into a concealed damaged issue. Rock Auto sent the part by FedEx, that was delivered by another company, Sleepy Kitten. So far all it still in fact finding stage for them I assume.
Point is that the paper work I can see, shows my wife signed for the package? That is not true, I took the box from the driver, as he came on my front porch.
Nothing is signed for freight deliver, in many years. They put the box on the porch take a pic, and literally run away.
SS/GN, good luck with your issue.

 

[SS/GN]

I will be honest I think someone walked by and took it. Now it is possible that the Fedex driver lost a parcel and instead of facing a reprimand took a pic of another parcel on my porch to get out of a jam. The police officer said cameras are pretty much useless after Covid. Everyone on every theft was wearing a hoodie and mask.

Fedex was not interested in my story, helping or even compassion for me as a customer. Most were even hard to understand. I felt the parcel should have been insured. The police officer said “just because they left it on your porch does not mean it was delivered to you”. Either way I am out $165. Moving forward I will ship the post office route. It is slower but it does go into my mail box. Just sharing my experience. The police officer also said this is becoming more frequent so keep your heads up.

 

[Chuck Leeper]

They shipped it Fedex. I received a notice my part was delivered and it had a picture of it on my porch.

I've A LOT of Fedex pkges delivered... NEVER once did I get a pic of it on the porch.

 

[TurboTGuy]

It's 25/75 for me with FED Ex and pics. Sometimes they do, most times they don't.

As for USPS, I bought a very hard to find blue Dash Cover (the plastic part that covers the speakers) from a guy on the board I had dealt with many, many times in the past. He provided a tracking number that stalled out in Denver. Post Office shrugged their shoulders and said it will turn up. Never did show that it ever left Denver.

I ended up buying another one from the same guy that I would have to paint, but he wouldn't take my money. Sent it to me for free. A week later, I got the second one.

Then EIGHT months later, I come home and find a box on the porch that looked like it had survived an EF 5 tornado. Barely.

I opened it to find the part so well wrapped, it wasn't damaged. I ended up sending the second one back to the guy who sent it to me (Made USPS pay for it) and it took over 2 months for him to recieve it, even though the tracking number they provided said it was delivered 5 days after it was shipped.

All of these shippers have horror stories about them.

You pays yer money and you takes yer chances.....

 

[Chuck Leeper]

I've done a LOT of shipping with UPS... Never an issue.

 

[mblum]

Shipping anything is such a risk it seems, UPS for us at our business has been the least amount of trouble, but we also package our outgoing packages exceptionally well. Inbound is where our trouble is. My rule of thumb is if the box cannot be dropped from shoulder height a dozen times, it's not packaged well enough. That is the abuse it will see.

Now if you want to really get irritated with shipping, step into the world of LTL shipment's, that where things get really ugly. Virtually no accountability unless your a top 10% customer. You got a bunch of poverty wage employees driving 9000-12000 pound forklifts handling your skids/crates. The damage very seldom occurs at pickup/delivery, it happens at the transport centers over night. Insurance and claims?

Better have the patience of a saint to tolerate a claim LOL.

 

[SS/GN]

Shipping anything is such a risk it seems, UPS for us at our business has been the least amount of trouble, but we also package our outgoing packages exceptionally well. Inbound is where our trouble is. My rule of thumb is if the box cannot be dropped from shoulder height a dozen times, it's not packaged well enough. That is the abuse it will see.

Now if you want to really get irritated with shipping, step into the world of LTL shipment's, that where things get really ugly. Virtually no accountability unless your a top 10% customer. You got a bunch of poverty wage employees driving 9000-12000 pound forklifts handling your skids/crates. The damage very seldom occurs at pickup/delivery, it happens at the transport centers over night. Insurance and claims?

Better have the patience of a saint to tolerate a claim LOL.

The company I drive for does only LTL. We are one of the best in the LTL game but we aren't the cheapest. This is where the problem is. LTL is a lot of extra work. Today everyone calls a load broker because they want the cheapest price...............and do they get it.We all know if its cheap is ain't good . Stay away from load brokers and find a good company and deal direct , you will see a big difference.

 

[mblum]

Luckily we don't use load brokers and do deal direct. We use 3 different LTL companies depending on where the delivery is going in the US and use the companies with the best track record/service, pricing is not a huge factor.

The drivers are always great and I know that they are not damaging items, they are actually very good about handling skids. It seems once the driver picks it up and it's taken to the distribution center and reloaded onto a connecting trailer is when the damage occurs, its in that process of being moved around the dock and in the connecting shippment. In some instances I have worked with the company's rep and saw the dock video of the incident that caused the damage.

A company is only as good as their worst employee and its unfortunate when most try their best and a small few don't care as much.

 

[Chuck Leeper]

A quick search:
FedEx Ground is run by independent contractors who hire their own drivers, own or lease their own vehicles, and to a certain extent, make their own schedules. FedEx Express, on the other hand, is made up of FedEx employees who drive FedEx-owned trucks, have schedules and routes set by FedEx, are responsible only for what FedEx assigns them to do.
This, in part, explains why we have to deal with the LCD every time there's an incident of road rage w/ these dirtbags.