CardBoardHero
Member
- Joined
- Apr 17, 2011
- Messages
- 144
Hello,
First of, let me say, this has been resolved as good as it is going to get. However, I feel that feedback should be provided.
On March 15, I placed an order for a Hurst Olds spoiler from Gbodyparts.com. Paid for, waiting for information. Three days later, I placed a second order for another part. Within a day, I received confirmation of the second order, and shipping notification. Concerned that perhaps an order was lost in the internet, I placed a call to find out the status of the first order. I was informed it just wasn't processed yet, they were ordering it from a third party and it would be dropped shipped from the manufacturer.
Two days later, I received a call, wanting to know the measurements, as they had two different spoilers. Per the website, the information was:
I informed them that it was for a 1984 Hurst olds. They said that was enough information, and proceeded to order. I never received a tracking number, until I called to find out the status a week later, and then received the part the next morning. I unboxed the part, and found it was at best, inspired by the real part, but was no way an exact part.
I called back, and specifically asked to speak with Brian - per multiple posts here, it was recommended to ask for Brian, as he would always take care of any issue. When told he was busy, I explained the problem, was told they would look into it, and call within two hours. Three hours later, I called, no response other than we sent an email, and they'd call, and call me right back. Three hours later, I called, no response to a call, they were waiting for information. Called at the end of the day, wondering if I was shipping this back, or what the results would be, I was no where. Each time, I asked to be connected to Brian. Each time I was told he was busy.
The next day, I waited until the afternoon, hoping Brian would return messages and work with me to determine what would be done. At the end of the day, I called in, was hung up on, then called back to be told "we'll order another, and ship to you, and send a call tag for the first one".
A week goes by, no information has been sent, so I called again, asking for Brian, who was still busy. No information was available, they'd call me back. The next day, the item shows up, and I was excited. I pulled from the box, and it was pretty close. I was happy. Then I tried to install. I learned (see quote above), that gaskets aren't really included. In fact, they're molded in place to look like the gaskets, but, was recommended to just silicone in place. I trial fit the peice, and it doesn't line up in the factory spot at all. I even tried in a spare original hurst trunk lid, and it didn't fit that one. Meanwhile the three partial spoilers I have (missing ends), all fit either trunk lid fine.
I called in, and was surprised as Brian answered the phone. I explained I had two spoilers now, paid for one, neither fit, neither was an exact copy. I was told he didn't store, it was news to him, he would have them shipped back to him, so he could look at them. He indicated that he would get fedex tags, let me know when they'd be picked up, and issue a refund. I explained my major concern was the lack of communication, and that I understood he could be busy, but a return phone call didn't seem to be much to ask. He said he would take care of it.
The next day, fedex showed up to pick up one, not both. I called back to gbody, and let them know, so they could determine what to do. Three days later, they picked up the second one. After ten days of waiting, I called into Gbody to speak to Brian again, and ask about the refund, as it had not been issued. Of course, Brian wasn't available to me.
At this point, I admit I lost my composure and indicated to the person answering the phone, that I wanted a phone call by 3 PM, a copy of the transaction log or the refund posted in my account by that same time and a return call by Brian, else I would proceed this afternoon to pursue other avenues of getting my refund, including any legal matters. I indicated that I didn't feel it was too much to ask for an apology at that point, and a simple return call.
While I have an email stating an refund has been issued, as it comes from an AOL account, not a business account, I'm not holding it to be accurate until the refund has been posted in my account. Brian never returned my call, and in fact, when I called in to speak to him, was told pointedly, he wasn't going to speak to me.
So, while the matter may be resolved, here's my feedback. I honestly expected that of all places, a vendor supporting the board, wouldn't be my first negative experience purchasing anything. Especially for someone who operates a retail business.
Thank you for your time reading.
First of, let me say, this has been resolved as good as it is going to get. However, I feel that feedback should be provided.
On March 15, I placed an order for a Hurst Olds spoiler from Gbodyparts.com. Paid for, waiting for information. Three days later, I placed a second order for another part. Within a day, I received confirmation of the second order, and shipping notification. Concerned that perhaps an order was lost in the internet, I placed a call to find out the status of the first order. I was informed it just wasn't processed yet, they were ordering it from a third party and it would be dropped shipped from the manufacturer.
Two days later, I received a call, wanting to know the measurements, as they had two different spoilers. Per the website, the information was:
I informed them that it was for a 1984 Hurst olds. They said that was enough information, and proceeded to order. I never received a tracking number, until I called to find out the status a week later, and then received the part the next morning. I unboxed the part, and found it was at best, inspired by the real part, but was no way an exact part.
I called back, and specifically asked to speak with Brian - per multiple posts here, it was recommended to ask for Brian, as he would always take care of any issue. When told he was busy, I explained the problem, was told they would look into it, and call within two hours. Three hours later, I called, no response other than we sent an email, and they'd call, and call me right back. Three hours later, I called, no response to a call, they were waiting for information. Called at the end of the day, wondering if I was shipping this back, or what the results would be, I was no where. Each time, I asked to be connected to Brian. Each time I was told he was busy.
The next day, I waited until the afternoon, hoping Brian would return messages and work with me to determine what would be done. At the end of the day, I called in, was hung up on, then called back to be told "we'll order another, and ship to you, and send a call tag for the first one".
A week goes by, no information has been sent, so I called again, asking for Brian, who was still busy. No information was available, they'd call me back. The next day, the item shows up, and I was excited. I pulled from the box, and it was pretty close. I was happy. Then I tried to install. I learned (see quote above), that gaskets aren't really included. In fact, they're molded in place to look like the gaskets, but, was recommended to just silicone in place. I trial fit the peice, and it doesn't line up in the factory spot at all. I even tried in a spare original hurst trunk lid, and it didn't fit that one. Meanwhile the three partial spoilers I have (missing ends), all fit either trunk lid fine.
I called in, and was surprised as Brian answered the phone. I explained I had two spoilers now, paid for one, neither fit, neither was an exact copy. I was told he didn't store, it was news to him, he would have them shipped back to him, so he could look at them. He indicated that he would get fedex tags, let me know when they'd be picked up, and issue a refund. I explained my major concern was the lack of communication, and that I understood he could be busy, but a return phone call didn't seem to be much to ask. He said he would take care of it.
The next day, fedex showed up to pick up one, not both. I called back to gbody, and let them know, so they could determine what to do. Three days later, they picked up the second one. After ten days of waiting, I called into Gbody to speak to Brian again, and ask about the refund, as it had not been issued. Of course, Brian wasn't available to me.
At this point, I admit I lost my composure and indicated to the person answering the phone, that I wanted a phone call by 3 PM, a copy of the transaction log or the refund posted in my account by that same time and a return call by Brian, else I would proceed this afternoon to pursue other avenues of getting my refund, including any legal matters. I indicated that I didn't feel it was too much to ask for an apology at that point, and a simple return call.
While I have an email stating an refund has been issued, as it comes from an AOL account, not a business account, I'm not holding it to be accurate until the refund has been posted in my account. Brian never returned my call, and in fact, when I called in to speak to him, was told pointedly, he wasn't going to speak to me.
So, while the matter may be resolved, here's my feedback. I honestly expected that of all places, a vendor supporting the board, wouldn't be my first negative experience purchasing anything. Especially for someone who operates a retail business.
Thank you for your time reading.
Of course, one legged strippers are another story for him to go into.
He is a traveling salesman after all.
