GM has cancelled warranties without notifying customers!

T

TURBO2

Member
Joined
Feb 2, 2002
Anyone who purchased lifetime Anti-Rust protection or Fabric protection through GM Goodwrench service center in the 80’s are NO LONGER covered by this policy. GM has cancelled the program without notifying any of their customers. I tried to get rust proofing material replaced under warranty on my 1986 Regal to find out that no one answers the phone, it just said “The office is now closed” 24 hours a day. After researching for months and getting nowhere I found a GM Goodwrench fluid specialist that said he could help me find which product was needed for re-coating if I gave him my contract number. After giving him my contract number he never would pick up the phone when I called or answer my voice messages. Calling GM resulted in being transferred to every department there is and everyone claiming they know nothing about it. Chatting with GM was no help either, just getting transferred to someone else until someone asked for my contract number and then I was mysteriously dropped from chat. I finally e-mailed GM CEO, President of consumer relations, and President of legal affairs and got ignored. I re-emailed the above people and said that seen as no one can take the time to answer my concerns I would start a lawsuit. The next day I had a response to call them and they said they would look into it. Long story short, GM will not cover any replacement of material or any rust through damage. The lady kept saying that having had this from 1986 till now was a good run. Really, a good run, a good run is not lifetime protection and is a breach of contract. I would like to find out how many other owners of 80’s cars purchased this protection and still own their vehicles. I am still considering a law suit to try and at least get the original purchase price of the rust proofing back and some extra for all the months of BS they put me through.
 
Good luck. Chances are, after bankruptcy, they're not honoring crap.
 
yeah, they are technically a different company now... and the "lifetime" of a car in the mid 80's was 5 years or 100,000 miles..
 
yeah, let it go... your antique car isn't covered under a warranty issued by a company that doesn't exist any more.
 
They are going to ignore you until you file a lawsuit. Either check into the rules for small claims court where you live (usually has a $ limit of $500-5000 and you don't need a lawyer) and file there, maybe naming GM and your local dealership that sold you the warranty, or find a local product liability lawyer and see if he will send GM a threatening letter or even file the suit. I doubt if a lawyer will do it on contingency because the maximum award is going to be so small, so you could easily be in the hole before he even files suit if you go that way. See if you can find the actual court documents on the bankruptcy case online because this might have been explicitly covered in that, and you are already toast :).
 
ijames said:
They are going to ignore you until you file a lawsuit. Either check into the rules for small claims court where you live (usually has a $ limit of $500-5000 and you don't need a lawyer) and file there, maybe naming GM and your local dealership that sold you the warranty, or find a local product liability lawyer and see if he will send GM a threatening letter or even file the suit. I doubt if a lawyer will do it on contingency because the maximum award is going to be so small, so you could easily be in the hole before he even files suit if you go that way. See if you can find the actual court documents on the bankruptcy case online because this might have been explicitly covered in that, and you are already toast :).
Click to expand...

The biggest problem is that there is no evidence that this is a different company outside of GM, especially with the name "GM GoodWrench service center. When talking with the executive referral they have no clue who the company is, they just say it wasn't them. Also, if it was and they went through bankruptcy they would have had to legally send me a notification that my contract was going to be affected. I may try to file for a law suit with a lawyer my son knows and get it done for court costs only. Then I can play their little games of bringing them to court and asking for a continuance every time so GM has to keep sending lawyers out for nothing. I guess that in the end I will have to do what over 150,000,000 other Americans have done and stop buying GM products. They have lived far too long to be of any use to anyone.
 
JC Penney had the lifetime warranty batteries, the service centers were sold to Firestone and they honor the warranty now...sometimes. It seems to be an issue at some places and not others. So if you dedicate enough effort you might get the same result.
Google the JC Penney lifetime battery and lots of stories pop up.
 
Guess you missed post #5.:rolleyes: If anything it would be Dennis Williams of the UAW but even that is wrong since they don't own a controlling share of GM. Get over it.
 
Going by who(Gm Goodwrench service centers) sold you the warrenty , i dont think that this is a GM sponsored warrenty at all.It sounds like a dealer extended warrenty. Gm does not own the dealership network or their service centers
Maybe things were different in the 80's but thats the way it has been for a long time now
 
Pronto said:
Guess you missed post #5.:rolleyes: If anything it would be Dennis Williams of the UAW but even that is wrong since they don't own a controlling share of GM. Get over it.
Click to expand...

The "Obama" comment was just a joke........capiche? I was referring to his ordering the government to take control of GM...........I guess no one got it..............sigh.

Bruce '87 Grand National
 
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