bigballsbilly
Active Member
- Joined
- Mar 29, 2014
- Messages
- 361
I’m a regional manager for a chain of tire and auto repair stores. One of my stores did an oil change in a 2009 Toyota Hybrid Thursday. The customer picked up the car drove a few miles home, parked in the garage and had no issues. The next day his wife drove it about ten miles and then the oil light came on and she drove it straight gone and parked it in the garage and now there’s a puddle of oil under the car.
The customer called us and we had it towed to the store. We checked it and it had no oil filter, so we put a filter on and filled it with oil. And the engine is now noisy.
I watched the video, and when we backed the car out of the shop there was no oil on the ground or in the snow in the parking lot. My thinking is that if we used the wrong filter and it didn’t thread all the way on, or if we left it loose then there would have been a streak of oil under the car as we pulled it out.
Has anyone seen a situation like this? Obviously the guy wants us to replace his motor for free. Or maybe this engine had a problem already and he’s trying to play us.
Opinions?
The customer called us and we had it towed to the store. We checked it and it had no oil filter, so we put a filter on and filled it with oil. And the engine is now noisy.
I watched the video, and when we backed the car out of the shop there was no oil on the ground or in the snow in the parking lot. My thinking is that if we used the wrong filter and it didn’t thread all the way on, or if we left it loose then there would have been a streak of oil under the car as we pulled it out.
Has anyone seen a situation like this? Obviously the guy wants us to replace his motor for free. Or maybe this engine had a problem already and he’s trying to play us.
Opinions?