If you start a thread in the feedback section cussing about a vendor and it blows up, then we follow it to see that it's resolved. It's closed (not deleted) so others can see that everything is good. If it's an ignorant question of a newby it's kept so others might find enlightenment. The biggest reason is because the boss has said that we don't delete threads unless it's absolutely required. We've had neo-nazi, KKK crap, child porn, and spammers which we delete, but try to keep all info that's non offensive for the info.