I use to work for fedex ground... its not much better there...
dhl was the worst. first big package I sent (which was the 3rd pkg I ever sent thru them, and the very last one as well), got busted. of course, they refunded me for the item + shipping (which none of the other carriers do), but still, customer wasn't real thrilled when he got the item broke into bits.
USPS all the way, in the 25 years I've been shipping stuff, I've had the smallest amount of problems with them. (like maybe 5 packages in all that time).
for real fragile items, double box them. pack the item REAL tightly in the first box using as much padding as possible. then put it into an outer box thats at least 3" bigger than the 1st one ALL the way around, and again, pack tight with a ton of padding (bubble wrap, styrofoam... 50 pounds of wadded up paper, lol).
The BEST suggestion I can give?
NEVER write "fragile" on the box!
If you get an employee/driver having a bad day, well, you can about guess the rest... and NO, I'm NOT kidding about that
