So, when are we leaving?
NJ is going to "reach-out-and-touch" in person, and no reason he shouldn't...I understand his thoughts & feelings completely.
I have a side road-trip planned when visiting a friend in Upstate NY shortly myself.
But, for all those who cannot get face-to-face satisfaction via travel, there are also Federal remedies, as outlined earlier.
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Please, just don't do NOTHING...patience is a wonderful virtue easily mocked/often abused by the unscrupulous.
Without the severe consequences provided for by the Federal laws protecting consumers, change is highly unlikely....and that's how they keep-on keeping on with the SOS.
Don't get an ulcer over being shafted...if you can't visit them personally, file a report with the Federal authorities listed.
They only laugh at BBB-complaints!!
Get serious------Get busy!!
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HTH