- Joined
- May 28, 2001
- Messages
- 112
Had an absolutely horrible experience trying to give those guys business. I placed an $800.00 parts order in March, some 12 weeks ago and counting. At first, I called periodically and checked in, speaking with Andy. I could tell they didn't run the tightest ship in the order fulfillment dept. At any rate, I gave them the benefit of the doubt and waited.
After 4 weeks, they began telling me my order "would ship today or tomorrow." This went on for another 4 weeks. Both Andy and Art confirmed on at least 5 separate occasions that my order would ship that very day. Each time I called, they sounded even more stupified than the last. Except for the grunts, errrs and uhhhhs, they were pretty much speechless the last three times I called them. Oh, I forgot to mention the numerous broken promises for a return courtesy call confirming my shipment status. This customer service fiasco was mildly tolerable, since my car was not ready yet, and they had not charged my credit card - that is until the first of June.
Low and behold, my account was finally charged on June 6, 2006 for the full amount. "This is it," I thought. Well, I called just to make sure. I actually received a tracking number, and a promise of delivery - Thursday June 8. Would you believe I was actually surprised when the shipment didn't arrive?
Turns out, Art gave me a dummy tracking number - he created a shipping label for a box that didn't exist. As confirmed with FedEx, the package was never scheduled for pickup. When I confronted Andy and Art, they insisted that FedEx lost the package. To their credit, Art and Andy promised a new shipment, but failed to give me a tracking number. Well I'm still waiting for that one to arrive - until today that is. I finally disputed the charge on my credit card, and had to file a fraud claim. Still haven't heard a peep from either Andy or Art. Makes me wonder how FedEx stays in business, what considering how many packages they lose.
Can anyone recommend a good tranny parts supplier?
After 4 weeks, they began telling me my order "would ship today or tomorrow." This went on for another 4 weeks. Both Andy and Art confirmed on at least 5 separate occasions that my order would ship that very day. Each time I called, they sounded even more stupified than the last. Except for the grunts, errrs and uhhhhs, they were pretty much speechless the last three times I called them. Oh, I forgot to mention the numerous broken promises for a return courtesy call confirming my shipment status. This customer service fiasco was mildly tolerable, since my car was not ready yet, and they had not charged my credit card - that is until the first of June.
Low and behold, my account was finally charged on June 6, 2006 for the full amount. "This is it," I thought. Well, I called just to make sure. I actually received a tracking number, and a promise of delivery - Thursday June 8. Would you believe I was actually surprised when the shipment didn't arrive?
Turns out, Art gave me a dummy tracking number - he created a shipping label for a box that didn't exist. As confirmed with FedEx, the package was never scheduled for pickup. When I confronted Andy and Art, they insisted that FedEx lost the package. To their credit, Art and Andy promised a new shipment, but failed to give me a tracking number. Well I'm still waiting for that one to arrive - until today that is. I finally disputed the charge on my credit card, and had to file a fraud claim. Still haven't heard a peep from either Andy or Art. Makes me wonder how FedEx stays in business, what considering how many packages they lose.
Can anyone recommend a good tranny parts supplier?
PTS or something like that .. ask for my best buddy Bruce :wink:
Unbelievable.
