Does anyone else think it's BS when you have to mail faulty products back on your own dime?

[Rafs-T-Type]

I'm (probably) not going to call out said vendor, but I think it sucks when you get a product, and said product leaves you stranded on the side (or rather in the middle) of the road. If that wasn't enough then you get to mail it back on your own dime. While I'm complaining it also drives me nuts when they jack up your order at the drive thru, you get home, and go back for the right thing, but they let you leave with with all the other items that are now cold from the back and forth trips. If you guys messed up my sandwich I want some fresh fries too dang it! Ok...I'm done.

 

[howdies86]

Amen Brother! I agree with u 100%. I trll


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[howdies86]

Cont'd! I tell my son all the time the same thing. No one has any integrity anymore. I could rattle on for days on this subject. Like Joe pecci said in Lethal Weapon, " they F--k u at the drive thru! Lol.


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[psycho6cyl]

I agree but if its electrical product then its hit or miss i say. if vendor could prove it wasn't rue fault they should eat the shipping. now i think about it how much could it really be? he was prob better eating it especially if it was a small to decent amount. lose 10 $ now but keep a customer for life. that 10 possibly cost him much more in the long run.. i think there is a price for doing business and sometimes that requires eating a few dollars here and there.. its especially not easy bc vendors tr specific are prob not making a killing..

 

[Rafs-T-Type]

ia gee but if its eletrical product then its hit or miss i say. if vendor could prove it wasn't rue fault they should eat the shipping. now i think about it how much could it really be? he was prob better eating it especially if it was a small to decent amount. lose 10 $ now but keep a customer for life. that 10 possibly cost him much more in the long run.. i think there is a price for doing business and sometimes that requires eating a few dollars here and there.. its especially not easy bc vendors tr specific are prob not making a killing..

I guess there is a point there. (If) They don't know if it was faulty when they shipped it out the first time. They merely said they found a bad wire, but it's hard to say exactly what that means.

 

[psycho6cyl]

for me is i was vendor i would look to see how much $ you spent w me. if you're a regular id eat the $. if you were new id prob split it. if it was a common product on a part i was shipping id eat it test all the components fix said problems.

 

[Tom Tom Turbo]

I've fought this worthless downpipe for over a year....sent it back and the wastegate still doesn't work properly....got talked into his boost controller to fix the problem....still won't control boost. I now have over $600 invested in paperweights and I'm out $60 in the cost to send the thing back. Only silver lining is the fact that this hasn't cost me my motor (yet)


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[psycho6cyl]

I've fought this worthless downpipe for over a year....sent it back and the wastegate still doesn't work properly....got talked into his boost controller to fix the problem....still won't control boost. I now have over $600 invested in paperweights and I'm out $60 in the cost to send the thing back. Only silver lining is the fact that this hasn't cost me my motor (yet)


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ohh boy what pipe is that? gnu?

 

[Tom Tom Turbo]

ohh boy what pipe is that? gnu?

yuuuuup.....GN1 pipe. I've used some of his other parts and they are just fine, but for whatever reason in my experience these don't fit or work real well and I'm not going to spend $350 on a nice wastegate to try to make it fit in this pipe. I'll go back to the RJC internal setup instead. The biggest misktake I made with this car was giving up my Terry Houston pipe years back!

 

[Stage24u]

Does Wal-Mart/Target/etc refund you for the amount of gas/time spent driving to their store to return a defective item?

 

[Tom Tom Turbo]

Does Wal-Mart/Target/etc refund you for the amount of gas/time spent driving to their store to return a defective item?

no but they sure do pay for the return shipping on defective or unwanted items

 

[Rafs-T-Type]

Does Wal-Mart/Target/etc refund you for the amount of gas/time spent driving to their store to return a defective item?

While they don't I think that sucks too! But at least a junky tv won't leave you stranded on the road . The places I consider to have good customer service usually make it up to you in some form or other. A good restaurant knocks the meal off the bill if it isn't up to par, my favorite BBQ place sent to home with a mountain of mac and cheese when they forgot once, amazon gave me a free item because shipping too way longer. Walmart and Target certainly aren't on my customer service top ten list. Are you saying that's the kind of customer I should expect from our vendors?

 

[jpwalt1987]

It cost me and my customer $95 to send back some defective heads that had never been run to Champion.

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