I'm well aware of that story. I understand the opinions. Both parties made serious mistakes in their approach to the situation. Insurance companies should have been involved immediately. Without hesitation. -- Period.
Then if necessary, lawyers. Regardless of him worrying about rates going up. Oh well. Tough shit. Unfortunately business involves risks including accidents and consequences. If you're successful enough you handle it properly and move on. Hopefully remaining trustworthy to your remaining patrons.
That story aside, it doesn't justify the middle school mentality that's engulfed the forums over the years.