buddy.buie
New Member
- Joined
- May 7, 2011
- Messages
- 13
I ordered a 6262 turbo from Jays Racing I emailed them right before my order about the housing I would need and placed my order. The turbo I received had the incorrect housing. No big deal called Jaysracing.com both numbers provided left a message saying I needed an exchange. Called day two. Sent email. After the third day with no response I put in a claim with paypal asking for the address for the return. Only then did I get a response from JaysRacing.com giving an address. I shipped the turbo back and Jay sent me an email saying he received the turbo but was going to charge me a 10% restocking fee. On a 925.00 purchase he was going to refund 808.99... I emailed back with the emails that I had personally sent to him before the order showing that he told me exactly which turbo to order and I wanted a full refund. He refused. Repeatedly. Luckily Paypal did see my side and refunded the full amount. JaysRacing.com had no reason to try and keep my money other than he wanted to keep the cash. Do not deal with this company. And this is another reason to always use paypal with anyone you do not 100% trust!