Here is his order.
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Sales Order
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Turbo Regal Custom Parts - 141 Ezra Street - North Haven, CT 06473
Contact us by email at
mhueffman@snet.net
Order Number: 7835
Date: 5/18/2009 4:29:29 PM CST
To view your order online, copy the following line into your browser:
https://www.coolcart.net/shop/coolc...AB73854EA&ccip=24.18.217.157&ccaid=2230&ccf=1
DELIVER TO:
jorn martin
710 75TH ST SE #1
EVERETT, WA 98203
United States
2069637065
E-mail:
JOHNMARTIN72@MSN.COM
ORDERED ITEMS:
Turbo Oil Filter Kit
Model:BALL BEARING Turbo Protector
Model:CM-26-100 REPLACEMENT ELEMENT
Model:CM-26-852 REPLACEMENT O-RING
Qty: 1 at $193.00 ............................................ $193.00
Laptop Stand 120.00
Qty: 1 at $120.00 ............................................ $120.00
CHARGES:
Total: $313.00
Shipping: USPS/UPS/FEDEX $26.95
Sales Tax: $0.00
Grand Total: ................................................. $339.95
MISC:
How did you hear about us? Additonal comments on order.
ORDERED BY: john martin - - 1276 SPRINGLAKE DR BROWNSBURG IN 46112 United States - Ph: 2069637065 - Fax: - E-mail:
JOHNMARTIN72@MSN.COM
BILLING INFORMATION: john martin - 1276 SPRINGLAKE DR - BROWNSBURG - IN - 46112 United States
Visa approval code: 800565- This transaction has been approved. Authorized Amt: $339.95 Transaction ID: 2438903553
DELIVER TO PHONE: 2069637065 - SHIPPING METHOD: USPS/UPS/FEDEX WEIGHT: n/a
IP: 24.18.217.157
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Here is the friendly email I got from the cc merchant account company.
A CARDHOLDER COMPLAINT (CHARGEBACK) HAS BEEN DEBITED FROM YOUR BUSINESS CHECKING ACCOUNT.
AS YOUR MERCHANT PROVIDER, WE ARE COMMITTED TO ASSISTING YOU WITH ANY CUSTOMER DISPUTES.
THE DETAILS ARE INCLUDED ON THE ATTACHED PDF FILE.
(If needed, please download the free Acrobat Reader from this link:
Adobe - Adobe Reader download - All versions)
A written copy has also been sent via United States Postal Service.
Please do not hesitate to contact us if you should need any assitance.
Chargeback Department
Online Data Corp
26707 West Agoura Road, Suite 100
Calabasas, CA 91302
Email:
chargeback.odc@ipaymentinc.com
Phone: 1-800-324-9825 #4
Fax: 1-877-559-1994
-----------------------
Date: 6/5/2009
RESPONSE NEEDED BY: 6/18/2009
26707 Agoura Rd. Ste 100
.
Calabasas, CA 91302
$339.95 HAS BEEN DEBITED FROM YOUR
BUSINESS CHECKING ACCOUNT
Turbo Regal Custom Parts This Debit was initiated by a disputed
transaction from your customers credit card bank.
Reason given for chargeback:
Code:
483 Fraudulent Transaction - Card-Absent
Environment
ADJUSTMENT/DEBIT DATE: 6/5/2009 SEQUENCE #: 00915440965
MERCHANT #: 422899140004**** CARDHOLDER #: 4489XXXXXXXX8901
TRANSACTION AMOUNT: $339.95 REFERENCE #: 242289991***********
CHARGEBACK AMOUNT: $339.95 TRANSACTION DATE: 05/18/09
ACTION ALREADY TAKEN ON BEHALF OF YOUR COMPANY:
-The chargeback has been verified that a full return credit has not been completed as of the date of this letter.
-Verified this chargeback has been received within time frames established by Visa/Mastercard rules and
regulations.
-The above dispute data is accurate and in accordance with Visa/Master Card regulations.
YOUR ACTION NECESSARY TO CONTEST THIS DISPUTE:
Your account is being chargedback for: Fraudulent Transaction - Card-Absent Environment
To reply to this chargeback, please provide by the Response Date:6/18/2009
The cardholder is claiming they did not engage in or authorize the phone/moto/internet transaction and the transaction
is fraudulent. Please provide an authorization form, invoice, and order detail showing Address Verification Service
(AVS) and CVV2 was approved. Also, please provide signed proof of delivery or documents showing services were
rendered.
Please provide the requested information along with copies (not originals) of all supporting documentation and a letter
describing why you are contesting this dispute.
[ ] I wish to contest this dispute. My letter and documentation are attached.
[ ] I am not contesting this dispute.
Merchant Name: __________________________________ Signature: __________________________________
Contact Person: __________________________________ Phone: ____________________________________
Please complete and forward via FAX to: 877-559-1994
If replying by mail, please rush response 1-2 day Email:
chargeback.odc@ipaymentinc.com
delivery to:
Chargeback Department
Email Submissions must be sent via P/W protected Zip file
Online Data Corp
P/W must be 10 digits and called into 818-702-7342 and left on
26707 Agoura Rd. Ste 100
V/MFree programs available if needed:
IZArc - The Best Freeware ZIP Utility - RAR 7-ZIP UNZIP UNRAR ENCRYPT ISO BIN or
Calabasas, CA 91302
WinZip - The Zip File Utility for Windows - Zip/Unzip, Encrypt/Decrypt
Contact #: 1-800-716-9641
