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300kGN

Member
Joined
Sep 23, 2006
Messages
280
Where can I get a Turbonetics CPT61 BB. It seems they are too busy for this little man:frown: Not angry with them, just I'm starting to feel like a nag. It's been a month since I ordered the turbo.
 
I bet you the delay is with Turbonetics... not Cottons.

Call Jack and ask him.. he is a good guy.

I have dealt with him for years and have nothing but good things to say. He gets a BIG :D from me!
 
Where can I get a Turbonetics CPT61 BB. It seems they are too busy for this little man:frown: Not angry with them, just I'm starting to feel like a nag. It's been a month since I ordered the turbo.

It has nothing to do with who you are, I can only pass on the info I get from them. I have been told it would ship at least three times. I have just received 15 turbos today, was not able to get off the phone to check em in... I know now I screwed up not calling you back today. I didn't do it on purpose, just short handed by 2 people and could not get off the phone... I worked till 9pm and totally forgot about it, until I just sat down to peek at the boards... I'll call you in the morning and see what I can do to get this resolved. I have no excuse for not getting back to you today, just not enough of me to go around and not enough hours in the day. Heck, I have over 25 turbos on the shelf..... just not the one I need for you.... I'll make it worth the wait, thats the best I can do... in fact, I'm now thinking of putting together the biggest turbo sale ever seen on this board offering only turbos I have on the shelf, just to make sure we don't have to wait for anyones order....
 
It has nothing to do with who you are, I can only pass on the info I get from them. I have been told it would ship at least three times. I have just received 15 turbos today, was not able to get off the phone to check em in... I know now I screwed up not calling you back today. I didn't do it on purpose, just short handed by 2 people and could not get off the phone... I worked till 9pm and totally forgot about it, until I just sat down to peek at the boards... I'll call you in the morning and see what I can do to get this resolved. I have no excuse for not getting back to you today, just not enough of me to go around and not enough hours in the day. Heck, I have over 25 turbos on the shelf..... just not the one I need for you.... I'll make it worth the wait, thats the best I can do... in fact, I'm now thinking of putting together the biggest turbo sale ever seen on this board offering only turbos I have on the shelf, just to make sure we don't have to wait for anyones order....

Thats customer service.:)
 
Oh no Jack, please don't do that...I was saving for an exhaust....hmm on second thought, that could wait.
BTW, thanks for being there for the customers, sir.
Another satisfied customer I hope, 300kGN.
 
in fact, I'm now thinking of putting together the biggest turbo sale ever seen on this board offering only turbos I have on the shelf, just to make sure we don't have to wait for anyones order....

BBs? If so...nice!
 
Jack is a hell of a Buick vendor.. we are lucky to have him
 
I called this afternoon, left a message, looks like I'll have your turbo tomorrow morning. I'll know for sure when I get in. If you want it......I'll ship it tomorrow and make sure you get it for friday..
 
Thanks Jack,
Got your message this evening, must have been on a test drive when you called. Not upset here, and keenly aware of the trials of serving the impatient customers/dealing with uncontrolable circumstances. Which is why I'm always hesitant to call and add to the row of blinking phone lines waiting to take you away.
I trust your knowlege on these matters (T-Buicks) and honestly want everyone here to know how much I appreciate the personal service/advice I have recieved from the few "late model Buick" venders I have dealt with. Back in my GS days I spent far too much $$$ with the 2 choices we Buffords had, Poston and Kenne-Bell, and never spoke to the HMIC. To be able to gleen from the source is a guilty PRIVILEGE we have here in T-Buick world.

Many thanks to Mike Licht, Chris and Michelle Kokonis, Jack Cotton, Casper's (hang tough-DAMN the EPA!) and in advance to whomever is next. I don't know how you get it done with only 24 hours in a day.
300
 
It has nothing to do with who you are, I can only pass on the info I get from them. I have been told it would ship at least three times. I have just received 15 turbos today, was not able to get off the phone to check em in... I know now I screwed up not calling you back today. I didn't do it on purpose, just short handed by 2 people and could not get off the phone... I worked till 9pm and totally forgot about it, until I just sat down to peek at the boards... I'll call you in the morning and see what I can do to get this resolved. I have no excuse for not getting back to you today, just not enough of me to go around and not enough hours in the day. Heck, I have over 25 turbos on the shelf..... just not the one I need for you.... I'll make it worth the wait, thats the best I can do... in fact, I'm now thinking of putting together the biggest turbo sale ever seen on this board offering only turbos I have on the shelf, just to make sure we don't have to wait for anyones order....

This kind of post is 100% stand up. We all make mistakes and it looks like Jack got the situation handled. Great Job Jack, I always appreciate when the B.S. is put aside and the matter is handled like it is and I think your customer will too.
 
Jack is the best, HANDS DOWN! I've got the exact same turbo from him, just hang in there, you'll love it :)
 
Cotton's came through today via UPS. Too bad the driver threw the boxes out the back door!!
 
what do you mean the driver threw the boxes out the back door? was the turbo hurt? also Jack i was wondering if you recieved me PM's about a turbo im trying to get built.

Thanks
 
series of bangs and thuds in the truck, back doors flew open, intercooler = big thud on the ground, turbo = little thump onto the intercooler box. Never saw the driver!
The turbo seems fine, it was well packed. Guess I won't know for sure til its on the car:)
 
series of bangs and thuds in the truck, back doors flew open, intercooler = big thud on the ground, turbo = little thump onto the intercooler box. Never saw the driver!
The turbo seems fine, it was well packed. Guess I won't know for sure til its on the car:)


Was the intercooler damaged? I can't believe how these guys treat other peoples stuff.
 
One of the upper threaded mount bosses is a little tweaked, pushed the upper plate down about 1/16". I think it will be fine and not worth repackaging and reshipping.
 
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