Joe Lubrant
" The Right Stuff "
- Joined
- May 25, 2001
- Messages
- 587
Originally posted by gnfanatic
"Product support of either system will be provided by our staff".
I am sorry Joe, dont mean to piss anyone off but I was not happy at all with the product support when I received my BS3. PTE should state that they come with a start up disk and thats it. I had a problem with my BS3 and got very little help from you. Matter of fact you told me "dont worry, jsut drive it" even though it was pulling -22.7 fuel out of the table and running like a pig. I called several times and no one at pte knew anything about the BS3 (they told me you were the man) so I had to leave several messages to you. You did call me back once. It was to the point I had to drive to Bill Andersons Shop (4.5 hours) to fix this problem. And amazingly it started up again so I am going to Bill again when the weather allows me to. I dont mean to be rude or anything but I wish I bought from a more supportive vendor. I tried my best to lower the numbers, I played with it for days but I feel something is wrong.
thanks
Ralph
Klhammet, hope you dont think I hijacked your post.
Ralph

But let me make a clear statement here on this board for the RECORD...
" I have never told You or any one else for that matter, to just drive their car if they were having a problem with their system."
I spend much of my time at PTE, including my own personal time helping people with their BS3 or Fast problems or tuning issues.
Contrary to your statement, the BS3 does come with a start-up program, along with full instruction manuals included on the CD-ROM. The instruction manuals on the disk provides the step by step information you require, including actual screen shots.
My normal routine with all technical problem calls would be to resolve the issues. If they could not be resolved by proven corrective actions for sensor, programing, or wiring issues, I would request the system be returned for evaluation.
When I provide information or instruction to the user to try and resolve the problem or issue, I always ask them to let me know the outcome.
I know at times I am very difficult to reach, but I will always call back if messg. is left.
There are several issues that maybe causing your problem that I would like for you to verify. Give me a call at your convience and lets get your problem solved.
In closing No you didn't P--s me off but almost
