WOW Brian. You seem a little hostile.
I agree with you that the shipping and packaging was top notch.
While I am not here to argue or start trouble with anyone, I can 100% guarantee that the hardtop ABS piece will NOT work for the ASC roof car. It is too rigid and cannot be made to comport with the shape of the ASC sunroof assembly. The stock hardtop headliner was NOT modified for the ASC roof it wasn't even removed! It was left in place and cut along the edges (the rear and front having about 3-4" of board and material still there underneath the stretched material for the ASC assembly.)
As per your comment about the Astroroof ABS piece- "there is NO GUARANTEE it will work anyway"- I guess we can't use that one either...
As for your comments about expenses of R&D. That was your business decision, not mine. There is no reason to go on about that. It is irrelevant.
My calls to your shop were not 3 times a day as you claim. I called once in the morning on Friday and once in the evening (for about 30 seconds). I called again on Monday morning and finally resorted to the 4-5 emails because you didn't want to deal with me.
My original request to you was simple. (I needed some guidance on a suitable fix for my ASC roof- to which you claimed that the hardtop ABS would work.- Since you are an "expert", I deferred to you and purchased the unit that you advised me to. It cost me about $260 with shipping and all and it turned out to be a huge waste of money.
Unlike many of the other board members who support you, (and I have done the same in the past) I'm not a drone that will follow blindly just because you are a supporting vendor. You HAD a reputation for being a fair and decent business person on this board and we can all appreciate that a vendor that supports TR's is great but not to the detriment of fair business practices. I did business with you based upon feedback from other members. I was confident that what you said was accurate and that you would stand behind the products you sell and deal with any issues accordingly in a fair manner. The manner with which you have confronted this issue exemplifies poor business practice. I am not suggesting that you not profit from your ventures but if you tell me something works and it doesn't, I'd like a favorable solution.
At this point, you've avoided me and then sought to "scold me" via private email and then on this public forum. All I wanted was a fix for my ASC roof.
"Don't have a problem & expect the vendor to be the solution when you are on the other side of the country."
HUH???
What am I to expect? (I didn't plan the problem...) Are you saying that we are supposed to support you with sales because you are a vendor and then if we have issues not have them addressed? Well, at least those of us who don't live in close proximity to your facility?
Finally, you state that it's not your fault that I didn't search... I did search for a reputable vendor and was referred to you. That, apparently, was my fault....
I think when the day comes to restore mine back to stock I am going to eliminate the m/roof. I kind of kick myself for not researching this stuff better before I bought my car.
