GM Customer Service Pushing Me To A New Toyota Tundra

[BlackMetal]

Yup, hurray for America. Toyota building more and more plants here while "American" companies outsource their jobs and hand out massive lay-offs.

Maybe there's a reason it seems like 95% of the cars on the road are foreign? Money talks.

Yes Toyota had a problem with sludge motors and they were fairly generous in replacing them if the customer could at least show SOME history of following a proper maintenence schedule. If you can't produce one single oil change receipt then maybe you're stuck replacing a 36k engine on your own.

Sorry guys but it's time to stop the nationalist BS. I work for Toyota along with 30+ other red-blooded Americans at my dealership, so if you have a problem with foreign brands then I guess you'd like to see all of us out of a job?

A few months back I'd be getting ready for work in the morning watching the news about more and more American car employees getting laid off or going on strike...

Oh and by the way, I obviously drive a Buick and my daily is a Ford. But saying one company completely sucks/another company has zero problems is stupid.


As for the initial problem being discussed in this thread, it's completely BS that they're saying you aren't covered for the repair. They were slow in coming out with a service bulletin about it, it's not your fault. I'd demand to have it fixed.

 

[tmaxxfreak88]

My vote is on the Nissan Titan Come on guys i work there :biggrin:

 

[salvageV6]

" My vote is on the Nissan Titan Come on guys i work there. "

I see by your signature that you don't own one.

 

[DragulaGN]

And there is a Ford truck plant in Louisville, KY

TRUST ME!!!! I live in the Toyota family, they know how to hide things that the public would be shocked if they knew of the quality issues at hand. I have never seen any business act so arrogant as I do when dealing with Toyota employees or suppliers for them. They act there is not a single flaw in any production method they have or the vehicles they put out. Do you really think every car waiting at a Toyota service department is there for an oil change?????

Toyota Agrees to Sludge Settlement for Consumers
This is what ate the engine in my Camry. The problem really goes back to the V6 engine made in '88!!!! Now that's a problem.

+ The new Tundra suspension problems and early model camshaft failure.
+ The Camry transmissions that fail left and right on those cars. I know three people who work at the TTMK Georgetown plant. All of them bought new Camrys when they first came out with the *new* model. every one of those three cars has had the transmission fail, two out of warranty with no help from Toyota. The part is $1900 from the dealer and currently on backorder.

Don't get me wrong, they are fair cars, but times are changing again in the auto world. I see Detroit coming back around with higher quality vehicles that really put a dent in foreign car sales.

If you want a real Japanese car you can be happy with, Buy a Honda!!!!

Just my .02

I also work at the Toyota plant and Im curious as to the quality issues that are swept under the rug...

 

[chopped39]

Buy what you want. they are all junk. I put an engine in a 2005 toyota highlander with 37,000 miles. this guy had done oil changes like clock work.I did them. toyota denied claim. My brother had 6.0 replaced in his 2006 ford F-350. Dont know what happened with that junk had a ****ping 13,000 miles on the clock when parts came out the bottom. Have a gm ecotech with 26,000 miles on it with a broken timing chain in a saturn vue. tired of doing intake gaskets on nissan 2.4 engines and 3.1 and 3.4 gm engines. that pretty much sums it up they are all junk. I am american all the way but i will have to admit when i worked for chevy we were always busy then i worked for toyota for about a month and i was losing money at the card table because that is all we did is played cards. the funny thing is asian cars were not that bad until they started building them in the Usa. My brother in law has two honda accords one was built in japan never did anything but maintenance. The us built where do i start. Radiator, evaporator, ac compressor. both front hub bearings, power window switches, oxygen sensors.waterpump,steering gear, seatbelt pretensioners the dealer did take care of that they have lifetime warrantee on those. that is what i remember doing,I know there was more. When ford had the 7.3 in the f-250 up pick ups they could not be beat. now they suck. My friends own a tow company they have a 1995 f-350 with 7.3. it has about a million miles on it and i have had people tell me they wont last more than 250,000 .Every car and truck no matter what make or model is going to have problems.And i love when people say they never had a problem with their car or truck. let me get it on a rack and look at it and change their mind. buy what you want and make sure you have extended warrantee.Most likely you will use it. And remember to run synthetic oil in your toyota. keeps the sludge away.

 

[Pronto]

Seems like there are 2 different issues going on here. All you have to do is go to a few different car boards and look at issues people have with their cars. I belong to a Nissan board and my 04 has pretty much all the issues that people talk about on the board. I went the dealer I bought my car from when I had an issue along with a list of posts with that isssue as well as TSBs on it. I had no problem getting my work done under warrentee. So yes every make out there has problems, some more than others. You may buy a "good" model but still get a car with problems. The other issue here is getting the dealer to do the work. So far for me I've been lucky getting my issues taken care of. I brought plenty of ammo to back up my claim that they should fix my car at their expense.

 

[SGRIM]

That should have been fixed under warranty IMO. The dealership you are dealing with IS NOT going to bat for you is the problem..... I would go back to that dealership and see the owner. I have gotten stuff covered TONS of time that truley shouldn't have been but the my dealer looks after me:wink:

Far as the truck debate. I sale 300-500 vehicles a year, I buy Chevy Trucks (pickups, Tahoe's, subruban's, GMC's) all year long. They are hands down the cheapest to fix last longer and sale better.... I have not bought a Ford truck in 3 years, I repo a lot of them so I sale them but the cost of fixing them with the common egr problems etc are just to much hassle! Haven't tried to buy any of the new toyota or nissan trucks but ALOT of friends have jumped out and bought them. Many wish they had kept the american trucks.....

Personally I drive a 05 Duramax HD, any Yota that wants some can come get some:biggrin:

 

[garyk1970]

buy whatever kind/make of vehicle that floats your boat, thats the bottom line.
thank goodness we all are different, but close to the same because of the American turbo v6 that could....that brought us here in the first place.
I'm not saying that i want Toyota or any other brand thrown out....i like gm and nothing will change that for me...
i work on cars everyday too, and my experience has been more positive working on GM cars/trucks.....pull a door panel of a Camry and see whats really "protecting " you....
I'm tired of the high and mighty attitude from import shops/owners and the public for that matter.......im done now:redface:
it really comes down to maintenance and develop a relationship with your dealer/service writer......that will help....if one dealer says no, try another....

 

[klrv6]

They would so hunt me down if I posted that info.

I also work at the Toyota plant and Im curious as to the quality issues that are swept under the rug...

Do you worry about your job/pay there? I take it you have seen certain documents that plan on reducing team member pay over the next few years? I feel for you man. I hope to get out from under them within a year or two, they are growing as a whole, but some of the direction I see is not great for an employee at the level I'm at.

 

[1000MileStylez]

Every car maker's **** stinks, no matter what you get. I used to work for a jaguar and mercedes dealership. I have fixed plenty of these "german engineering marvels", No matter what you pay your getting ****. I have for a daily driver a 1999 honda accord with 147,000 miles on it. The AC is still cold,and the heat is an inferno, everything is origional accept the brake rotors and the 02 sensor THATS IT. I have had a 1999 GMC 1500 blazer with nothing but problems, I have had other GM cars as well. Although im lucky with my honda accord im sure theres a lot of people not buying them because of a bad experience. Dont think just because you go to another car maker doesnt guarantee fine wine. Your problem is simple, Drink 4 shots of tequilla in the parking lot of the dealer where you brought your car too and bitch and complain until they fix it. Im sure GM will credit them for the repair. I know i would be pissed off if i found out that that problem was a service flash, and the dealer knew about it and denyed you a repair. Its there parogitive to repair it. Bring any documentation you have about the service flash. Then ask them to pull up your previous service records and complaints.

Oh yeah a lot of business's dont like the " im going to call the better business bureau" Thats a brake glass in case of emergency type of line. :biggrin:

 

[DragulaGN]

They (Toyota) recalled more vehicles last year than they produced!

This statement is poposterous...do you know how many Toyotas are produced on a global scale per year?

Do you worry about your job/pay there? I take it you have seen certain documents that plan on reducing team member pay over the next few years? I feel for you man. I hope to get out from under them within a year or two, they are growing as a whole, but some of the direction I see is not great for an employee at the level I'm at.

I dont worry about my job or pay. The documents in question were proposals. It is not uncommon for many proposals to be drawn up for consideration and not be approved by the corporation. Most likely it was written by some one to show a cost savings senario. The documents were veiwed by individuals that were looking for a way to push thier Union agenda. Therefore I consider the source of the information and take it with a grain of salt.

 

[klrv6]

This statement is poposterous...do you know how many Toyotas are produced on a global scale per year?

A few hundred thousand LESS than GM

When they have recalls in the 500,000 1,000,000 range per model line, it doesn't take long to add up to exceed total units produced.

 

[klrv6]

So this got me thinking.

What is the true number of Toyota recalls according to NHTSA? This doesn't include internal recall campaigns or JV/sub car companies they have theirs hands in. Turns out it was just under what they produced last year. I'm not so sure this includes the recall for the truck ball joints @ 400K+ units.

Recall # MFG. Units recalled
83V133000 TOYOTA 48737
92V025000 TOYOTA 175923
89V175000 TOYOTA 408225
92V135000 TOYOTA 554910
89V175000 TOYOTA 408225
92V135000 TOYOTA 554910
88V127000 TOYOTA 11486
89V175000 TOYOTA 408225
92V135000 TOYOTA 554910
92V135000 TOYOTA 554910
93V147000 TOYOTA 155809
06E049000 TOYOTA 27176
06E026000 TOYOTA 61944
06E049000 TOYOTA 27176
06E026000 TOYOTA 61944
06E049000 TOYOTA 27176
06E026000 TOYOTA 61944
98V155000 TOYOTA 104928
06E049000 TOYOTA 27176
06E026000 TOYOTA 61944
99V307000 TOYOTA 540037
80V045000 TOYOTA 98493
86V132000 TOYOTA 4561
90V078000 TOYOTA 2543
71V084000 TOYOTA 190000
80V028000 TOYOTA 79392
80V028000 TOYOTA 79392
80V028000 TOYOTA 79392
80V045000 TOYOTA 98493
90V040000 TOYOTA 121389
83V133000 TOYOTA 48737
91V168000 TOYOTA 669
06E026000 TOYOTA 61944
96V107000 TOYOTA 627858
94V220000 TOYOTA 16497
06E026000 TOYOTA 61944
96V107000 TOYOTA 627858
94V220000 TOYOTA 16497
94E021001 TOYOTA 68725
06E026000 TOYOTA 61944
96V107000 TOYOTA 627858
95V195001 TOYOTA 9882
78V200000 TOYOTA 5700
80V045000 TOYOTA 98493
81V031000 TOYOTA 9171
86V132000 TOYOTA 4561
84V108000 TOYOTA 74275
84V108000 TOYOTA 74275
83V133000 TOYOTA 48737
91V223000 TOYOTA 26395
91V223000 TOYOTA 26395
84V108000 TOYOTA 74275
84V108000 TOYOTA 74275
83V133000 TOYOTA 48737
Total 8,387,072

 

[DragulaGN]

What is the true number of Toyota recalls according to NHTSA? This doesn't include internal recall campaigns or JV/sub car companies they have theirs hands in. Turns out it was just under what they produced last year. I'm not so sure this includes the recall for the truck ball joints @ 400K+ units.

Recall # MFG. Units recalled
83V133000 TOYOTA 48737
92V025000 TOYOTA 175923
89V175000 TOYOTA 408225
92V135000 TOYOTA 554910
89V175000 TOYOTA 408225
92V135000 TOYOTA 554910
88V127000 TOYOTA 11486
89V175000 TOYOTA 408225
92V135000 TOYOTA 554910
92V135000 TOYOTA 554910
93V147000 TOYOTA 155809
06E049000 TOYOTA 27176
06E026000 TOYOTA 61944
06E049000 TOYOTA 27176
06E026000 TOYOTA 61944
06E049000 TOYOTA 27176
06E026000 TOYOTA 61944
98V155000 TOYOTA 104928
06E049000 TOYOTA 27176
06E026000 TOYOTA 61944
99V307000 TOYOTA 540037
80V045000 TOYOTA 98493
86V132000 TOYOTA 4561
90V078000 TOYOTA 2543
71V084000 TOYOTA 190000
80V028000 TOYOTA 79392
80V028000 TOYOTA 79392
80V028000 TOYOTA 79392
80V045000 TOYOTA 98493
90V040000 TOYOTA 121389
83V133000 TOYOTA 48737
91V168000 TOYOTA 669
06E026000 TOYOTA 61944
96V107000 TOYOTA 627858
94V220000 TOYOTA 16497
06E026000 TOYOTA 61944
96V107000 TOYOTA 627858
94V220000 TOYOTA 16497
94E021001 TOYOTA 68725
06E026000 TOYOTA 61944
96V107000 TOYOTA 627858
95V195001 TOYOTA 9882
78V200000 TOYOTA 5700
80V045000 TOYOTA 98493
81V031000 TOYOTA 9171
86V132000 TOYOTA 4561
84V108000 TOYOTA 74275
84V108000 TOYOTA 74275
83V133000 TOYOTA 48737
91V223000 TOYOTA 26395
91V223000 TOYOTA 26395
84V108000 TOYOTA 74275
84V108000 TOYOTA 74275
83V133000 TOYOTA 48737
Total 8,387,072

Even though the numbers seem high...you leave out the fact that many of Toyotas vehicles share parts...so when one model is recalled, it effects other models as well. You also fail to list the exact cause for the recall. Althought the numbers are astounding...you dont state that the recall stems from a misprinted door label, a tire recall (Last I check, Toyota doesnt make tires), floor mats being recalled...yes I said floor mats. Please be a little more specific.

 

[klrv6]

Recall??

Check yes or no. It really doesn't matter what the reason is, if the owner has to take it in. Auto manufactures don't make most of the parts that go in their cars, the are more like auto assemblers. Ultimately, Toyota is responsible for every defect that rolls off their lines just like anyone else. They approve the quality of the parts that go into the car, they take ownership of the defect. Most of the time it is more like they find a supplier to build the part to Toyota specs and buy from that supplier. Toyota just seems to have a better grip on the suppliers it chooses.

 

[DragulaGN]

Check yes or no. It really doesn't matter what the reason is, if the owner has to take it in. Auto manufactures don't make most of the parts that go in their cars, the are more like auto assemblers. Ultimately, Toyota is responsible for every defect that rolls off their lines just like anyone else. They approve the quality of the parts that go into the car, they take ownership of the defect. Most of the time it is more like they find a supplier to build the part to Toyota specs and buy from that supplier. Toyota just seems to have a better grip on the suppliers it chooses.

Also...Toyota will initiate a recall, even if a problem hasnt occured in the field, to "fix" the problem before there is one. If you look at alot of the recalls, you will see a number of units affected and a number of problems in the field. You will notice that the in alot of cases, the number of instances in the field are 0. These are problems that engineering has found after the fact. They are things that "could" happen.
Im not going to sit here and try to blow smoke up your ass about Toyotas perfect quality...because we both know that isnt the case. But you have to look at the overall problems that are being had, and evaluate them for what they are. Ther has to be a reason that Toyota has the highest customer satisfaction rate that any other automobile company out there.
Im through with this debate as you seem to have a personal hard on for the company. I just leave it as we agree to disagree.
Cheers

 

[turbofish38]

GM Customer Service Pushing Me To A New Toyota Tundra

If you want a Tundra than buy it. You dont need a lame excuse.

I always get a laugh from threads like these. Kind of like me saying that the new DUB die casts are way F'n better than the Epitome.

The best damn truck that was ever made is the 78-87 ElCamino!!!!!

 

[klrv6]

Also...Toyota will initiate a recall, even if a problem hasnt occured in the field, to "fix" the problem before there is one. If you look at alot of the recalls, you will see a number of units affected and a number of problems in the field. You will notice that the in alot of cases, the number of instances in the field are 0. These are problems that engineering has found after the fact. They are things that "could" happen.
Im not going to sit here and try to blow smoke up your ass about Toyotas perfect quality...because we both know that isnt the case. But you have to look at the overall problems that are being had, and evaluate them for what they are. Ther has to be a reason that Toyota has the highest customer satisfaction rate that any other automobile company out there.
Im through with this debate as you seem to have a personal hard on for the company. I just leave it as we agree to disagree.
Cheers

There was no debate, I provided proof of the numbers Can your prove that those aren't recalls? Those recalls were forced by the NTHSB! One that has not been forced, is the Tundras and the wonderful breaking of camshafts they have (yet).

Keep drinking that stuff they give you out in Georgetown. Did your boss/team leader instruct you to post this or is it true you aren't allowed to think for yourselves out there?

 

[DragulaGN]

Yeah... thats it. :rolleyes Next you'll be telling all your buddies that you showed that company suck... BTW, do you work there...or are you just regurgitating something someone else has fed you?

 

[klrv6]

As posted before...

Yeah... thats it. :rolleyes Next you'll be telling all your buddies that you showed that company suck... BTW, do you work there...or are you just regurgitating something someone else has fed you?

I know and see many things in this area of industry. I'm glad you can make a good wage for yourself, now. Really that's what matters out there. Use them for a higher pay than most manufacturing jobs in the area. I passed up a chance to be a direct hire years ago. Never regret that decision. Most team members I know out there have this constant fear of losing their job, cause they know they will not be able to pay any of the insane bills they rack up as a result of the higher wage. You have to admit you have seen that. And... doesn't that place just breed extra marital affairs? It's a very sad ratio of people who have flings on the side with other team members. Surely you have seen that?