Well the Truth shall set you free so I will refute most of your statements and then I will bow out. You can have the last word if you wish because this has deviated very much from my original intent to help people. Truth plus error always equals error.
First I'd like to present my side of things. I'll admit, this was a very unpleasant experience with Doug.
Very true.
It first went south when he called me after he received the radio I had sent. He asked me from reading a prevoius posters input to this thread if I put a time bomb into these radios, meaning I purposly set up them go bad after the warranty period to get more business.
That is not true. I asked if they had a known problem or if there was anything I should be careful with or not do with it.
I'll admit, I was quite unhappy with the indirect accusation.
Very true.
He explained that he would install the radio in the next couple of weeks.
Again true.
Several weeks later I get a call from him explaining there was a problem with the dimming function in the radio.
I called to state there was a problem with the dimming function, the power button (not turning off), the CD player that went dead after it loaded my CD and that the radio was freezing and locking up.
He said his installer would try some options to get it working.
Lie. My installer stated that it was the radio within 10 seconds of installing it. He really didn't even want to touch it.
The next day hecalled and stated there was a wiring problem in his car causing the dimmer issues.
I called you about a week after I mailed it back to you.
In the mean time he calls me again saying the CD player quit working and the radio went completely unresponsive.
Not true. I told you that from day 1.
I then told him to send the radio back so I could check it out.
True. Reluctantly. I believe your exact words were "I guess I'll have to look at it".
He sent it back and the first thing I noticed were the knobs were totally crooked. Upon further review, I pulled the top portion from the radio and noticed a plug going to the CD mechanism was unplugged. See pic of the white plug under the 6 prong orange plug. The CD mechanism is completely inoperable with this plug undone.
I can't disagree with what you saw.
There was a CD he put in the mechanism BEFORE the plug was disconnected.
Again I told you day 1, I put the CD in and it loaded and nothing happened.
I reattached everything and tested for about 6 hours and everything was functioning correctly.
If you say so.
I contacted him and told him of my discoverys in which he adamently denied.
Your discoveries were that you told me either I, or my installer, took apart the radio, messed it up and then put it back together and mailed it back to you.
My position was no harm, no foul.
Accusing me of tampering with the radio and then expecting you to fix it and lying about it seems like a little harm to me.
He said these issues must have happened during shipping, which is impossible.
That is the only reasonable explanation.
Again, no harm, no foul, I told him I would make good on everything. I then sent the radio back, in which he called a week later stating the same issues with the radio being fully functional intermittently, then unfunctional.
Little amnesia here. After our first conversation of the radio not working properly and my 'tampering' with it, you stated that you would take a look at it and correct any issues. I called you about 3 days later and told you that I had an issue with my dimmer wire on my wiring harness, so you wouldn't have to worry about the dimmer. That was my fault that did not affect the other issues. We then had a heated debate in which you complained about the shipping back to me. I told you to just send me the radio and I will pay for the shipping. That is the only time I got loud with you after, for the 3rd time, you accused my of tampering with it.
I them told him to send it back yet again and that I would change the CDM portion of the radio which controls everything. He stated he would change the radio harness which I told him would not make a difference.
Absolute LIES. I texted you to tell me how much was shipping because I was done talking to you. You texted me back "How is it?" I texted you still the same issues. You then called me. I told you that I bought a new harness just to make 100% sure that the issues weren't on my end. I then told you that I would contact you after I installed the harness with my results. You agreed that I would try the new harness first and then if that didn't fix it you would give me a new board.
Fast forward till today. He calls me saying someone else repaired the radio and is functioning well. He then says I accused him of fraud and cannot due further business. This is a complete insult to my integrity.
Your integrity? I will keep quiet on that. My sole reasons for calling you were because 1-I told you I would and 2-I thought that you would want to know what the problem was for the future of your business.
I offered to repair the radio at all circumstances. He even pulled out the "I'm a Christian" card and that everything was my fault.
I NEVER said that everything was your fault. I told you and the 1000's of people that have access to this post that I don't believe that you purposely sent out a bad radio, however the fact is I paid well for a product and did not receive what was promised. I did tell you that I was a 40 yr old man, married for many years, have 2 teenage children, am a Christian, and have been a member on this board for about 13 years with no incidents. I just wanted you to know that I have roots and that I wasn't a teenager or new to these cars.
I returned every call and every message from Doug.
Yes you did.
I did everything I could to make him happy.
Does this post sound like I am happy? I am glad that you didn't try to make me sad or frustrated.
The radio was 100% functional when I first shipped it.
That turned out to be not true.
The radio was 100% functional after I repaired the tamper damage the second time.
Again no it wasn't.
I can honestly say after 1000 + sales, this one has left a bad taste.
DITTO.
I will end this with some questions. Why are you even on this board? Because
I gave you the link. I believed in you and posted that you appeared very knowlegable about these radios. How do you know my dimmer wire had an issue? Because
I called and told you that I found one. Why did I call you the other day? Because
I kept my word to you and wanted you to know what was wrong with the radio. How long did I let you keep my check? For about 10 days, so you would have no worries about it clearing, before you mailed the radio out. Have I ever asked you for a cent reimbursement or price deduction? NO. These are all the actions of a tampering scammer
And lastly your logic is this: you sent out a 100% working radio. I then took it apart, left it apart, and then sent it back to you, paying another $16 for shipping. You then sent me another 100% perfect working radio (I offer to pay shipping) and then I send that working radio out to get diagnosed paying another $13 shipping. I then pay approximately another $200 for a new circuit board for my 100% working radio, that actually now works when I get it back from someone else. What do I gain from any of this?
Your logic is as good as your radio diagnostic skills

.
Oh and Brian Harper contacted me and stated he had a problem with his PM's, so I take back my



's and give him



's now. Thank You.