I don't think of it as throwing anyone "under the bus". It's about if you pay for a service, it should be to your satisfaction. The key word here is "paid". It's not like the guy did it for free over the weekend for a six-pack. I just paid to have my vacation home rebuilt. The home builders had the same outlook when it came towards service, needless to say they didn't get paid in full. Weber should of taken care of the "simple fix."