I see that maybe there are some very controlling folks in here. Ill post or comment on anything I desire to. My post here was relevant since I was purchasing a fuel system. I see that if anything negative is said about Racetronix the alarms go off. My comments were honest and not mean. After all this I still have to solder the damn ground wire that just fell off the sending unit. THE QUALITY CONTROL AT RACETRONIX IS ummmmm LACKING. CALLING ME UP AnD ASKING IF Im A MAN cause I posted about this experience is just laughable. Ill personally be very happy to show you how manned up this TIGER can get......
Jack you are not much fun to talk too and have a very skewed sense of the customer's position. I'll just make sure on the other 2 Grand Nationals in my life to not use you and then we'll have no issues.
Further having to register on your site and get a bunch of junk emails just to get the instructions for the PRODUCTS I PAID FOR is silly controlling BS.
Bert,
I assume your express package arrived on time as promised. Please send back the defective goods using the supplied return-labels and packaging. I am sorry our business model does not meet with your approval. As a manufacturer / distributor, we do not offer telephone sales or support. It has been this way since day one and there are no plans to change this. If customers feel uncomfortable using the web to acquire the information and service they require they are welcome to purchase Racetronix products through an authorized dealer that will provide phone service.
What I take issue with is your need to post on this forum before a vendor has had a chance to make good on a problem. You did not like it when I put this to you on the phone. I am sure you would not appreciate it if one of your customers got on the forum to complain before you had a chance to correct a problem. I also question how you strategically chose a high-volume thread to post vs. the vendor feedback section. This is not even a dual pump related issue! It is amazing how double standards apply when circumstances are reversed in a vendor<>customer situation. I also find it very hypocritical of customers to complain about having to access a forum for technical support when they spend many hours on this forum seeking the same information and writing long diatribes about their technical issues and vendor feedback. I encourage customers to use courtesy and discretion when engaging a vendor for support. Customers tend to forget that there are human beings behind these keyboards and phones. Human nature is to want to help a customer in need even when they may be at fault but pointing a gun to a person’s head rarely ends with positive results.
I take QC problems very seriously and I will do everything in my power to prevent them from happening again. When one has 15+ workers to manage and thousands of manufactured parts, sometimes things slip through the cracks. In speaking with my manager and staff about the hose kink, it has been determined that a small length arrived damaged from the factory. The person responsible for assembly has been made aware of this so all lines will be double-checked before assembly and during packaging. Other issues are being looked into.
Now we all know there is no news like bad news and how some people on this forum feed off threads like this so here is some perspective to those who are considering Racetronix product:
Racetronix has surpassed 1,000 G7 sender sales since their introduction approximately two years ago. Over 325 DP systems have been sold. Our customer satisfaction rate is far above industry standards and failures are very rare. The majority of customers have no problem getting the service and information they require via the web or a Racetronix dealer.
Racetronix is constantly working to improve our web site. We have recently modified our web contact form so that e-mails are directed to the correct department:
http://racetronix.com/contact/
We have added a page that instructs customers on how to track the status of their orders via our web store 24/7:
http://racetronix.com/web-store/track-order/
Racetronix receives hundreds of inquiries every day so it is very important that e-mails be directed to the right people to facilitate a timely response.
That is why it was deleted....
