I called up and asked about buying a set of heavy duty rocker arm shafts, new rockers, buttons and hold downs. The guy says, hey we have a kit for you with all those items, so I purchase that. I receive the kit in the mail and put everything together. The shafts are AFU. Especially one shaft that had crappy tolerances on the hold down bolt holes. I call TAP and speak with the owner who states I was sent stock rocker shafts. I specifically asked for the heavy duty shafts, and relay this info to the owner. He says he will send out the heavy shafts if I pay for them now, and then I am to send the stock shafts back. He will refund me $30 per shaft (their normal cost), plus the cost of shipping (since it wasn't my mistake in the first place), as soon as he receives the shafts back. That way I'm not out any money. I say great! Good deal. Cool.
I get the heavy duty shafts. I already had the stockers removed and boxed. The stockers go out the same day I receive the new heavy duty ones. Over a month goes by and no refund. I call and am immediately transfered to the owner, who proceeds to essentially accuse me of switching out the stock shafts for some sub-standard shaft. I explain I have sent back to him exactly what I received. He continues to piss and moan about how he doesn't know who the manufacturer is on these shafts I sent back to him, and that he's going to eat the cost because he can't re-sell them. I clearly explain that I have no idea what's good, what's bad, and where I would get substandard shafts. I explain that I didn't even know I DIDN'T have heavy duty shafts in the first place, and have only owned my buick for a year. He finally agrees to refund the money (again).
A week passes and I still have not been refunded my money. I call again and speak with a female who indicates I will be credited back $30 plus my shipping. I advise her of the situation and the fact that I was told I would be refunded the cost of both of the shafts, $60. The female says, no, I'm going to be refunded $30 + shipping, per the owners instructions. At this point it's clear I'm not going to get anywhere with these people, and they apparently can't keep their word.
The money shows in my account, and just as she promised TA Performance has ripped me off for $30 based on their original screw up, their lie about the refund, and there stalling, and accusations that I ripped THEM off.
I may be relatively new to the buick community, but I can assure you I will not be purchasing anything from this crap company. You lie to me you are done. You accuse me of lying to YOU, you're done. You rip me off, you're done. TAP = crap customer service. So for $30 you have lost thousands of dollars in parts that I will not purchase from you. Good luck. :wink:
I get the heavy duty shafts. I already had the stockers removed and boxed. The stockers go out the same day I receive the new heavy duty ones. Over a month goes by and no refund. I call and am immediately transfered to the owner, who proceeds to essentially accuse me of switching out the stock shafts for some sub-standard shaft. I explain I have sent back to him exactly what I received. He continues to piss and moan about how he doesn't know who the manufacturer is on these shafts I sent back to him, and that he's going to eat the cost because he can't re-sell them. I clearly explain that I have no idea what's good, what's bad, and where I would get substandard shafts. I explain that I didn't even know I DIDN'T have heavy duty shafts in the first place, and have only owned my buick for a year. He finally agrees to refund the money (again).
A week passes and I still have not been refunded my money. I call again and speak with a female who indicates I will be credited back $30 plus my shipping. I advise her of the situation and the fact that I was told I would be refunded the cost of both of the shafts, $60. The female says, no, I'm going to be refunded $30 + shipping, per the owners instructions. At this point it's clear I'm not going to get anywhere with these people, and they apparently can't keep their word.
The money shows in my account, and just as she promised TA Performance has ripped me off for $30 based on their original screw up, their lie about the refund, and there stalling, and accusations that I ripped THEM off.
I may be relatively new to the buick community, but I can assure you I will not be purchasing anything from this crap company. You lie to me you are done. You accuse me of lying to YOU, you're done. You rip me off, you're done. TAP = crap customer service. So for $30 you have lost thousands of dollars in parts that I will not purchase from you. Good luck. :wink:
Reading the story, I knew that this comment was just a matter of time!
