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[scot w.]

The Quick Pre-Mature posting in here is getting out of control!!!

As a proud supporting Vendor here I have seen WAY too many posts here that didn't need to be posted in the first place. Come on people, You have got to use the phone & E-mail a little more and Stop Jumping on here to Bash a vendor so Quickly!

What I see here is people are coming here "To bash a vendor and To get a resolution" - instead of trying to get a "Resolution WITH the Vendor" before bashing...

Proper way to handle issues:

1) Call Business to let him know of issues.
2) NO ANSWER? Call back until you reach someone!
3) Send Vendor E-mails. Reach a solution together..
4) Have some understanding if there are Personal issues!
5) Be patient and give the business some time to make things right!

Bottom line here is- You need to exhaust every effort to solve an issue with ANY place of business before coming into a public forum to smear mud over a business's name..
Once you have exhausted every effort to resolve your issue then you have a viable reason to come to a public forum to warn others of this issue/business.


Sorry for my rant but this is getting WAY OUT OF HAND! I wish something could really be done to prevent this kind of action.... 1) Idea-(Maybe a Pop-Up that pops up on your screen before you can type your post letting you know the guidelines before posting a thread)


SW.

 

[GNBRETT]

Call back until you reach someone!

I agree for the most part but calling back till you reach someone gets old after you have called (30) times and left messages that are never returned So that part I completely disagree on.

 

[scot w.]

I agree for the most part but calling back till you reach someone gets old after you have called (30) times and left messages that are never returned So that part I completely disagree on.

Well (30) times Yeah! But you you know that recently there has been an abundance of Pre-Mature posting here that could have been easily solved ... Plus How many supporting vendors here won't answer there phone after (30) times? lol I can't think of any....



IDEA: Here is another idea for this (feedback) section- Maybe it should be set up to where the person types up there post and before it actually goes on the site It's Routed to Shane or someone else for review First before it goes up. After review and a okay then that person can post up the members post...


SW.

 

[JOHNDEEREGN]

I couldn't have said it any better myself!

The last 6 months it has almost seemed like things have just run wild.

Being in a wholesale business myself, a transaction that involves selling any product has at least 2 parties involved. Therefore there are two sides to every story.

I AM NOT saying a vendor should not be hammered if they do not fill their end of the agreement.

I am saying sometime's things might take longer than usual due to lack of inventory on the shelves,,,,, and waiting on their supplier to get the product to them etc.

When I have ordered parts in the past and things didn't show as soon as "I thought" they should I called, called again (in a friendly fashion, getting pissed will get you no where), e-mailed, PM'd etc etc. Because I knew I was 50% of the business transaction as well.

The Feedback forum is GREAT, for both good and bad feedback. We all are on a need to know basis in our small TB community.

The Vendor's and Buyer's all need to just act in a civil manner and I am sure 99% of the time things will get resolved.

When ordering parts keep in mind, inventories are lower than usual at almost all our suppliers, so do not wait to the very last minute to order before the big race on the weekend. We as buyers need to plan ahead and give our suppliers time to get the stuff to us.

Lack of preperation on a buyers part does not constitute and emergency on the sellers part.
Ty

 

[GNBRETT]

Well (30) times Yeah! But you you know that recently there has been an abundance of Pre-Mature posting here that could have been easily solved ... Plus How many supporting vendors here won't answer there phone after (30) times? lol I can't think of any....

I can. But ur right. That is rare and people should think before they trash a vendor.

I find there are always two sides of any story with the truth lying somewhere in the middle. Most things can and will be resolved with simple communication if there is someone to communicate with, which there almost always is usually.

 

[Just One 87]

^If you are trying to take a cut at me, please don't hate just because you don't agree with an opinion. I'm sorry for brian's circumstances but twice i was sent items that were in much worst shape than described. I now understand why my numerous emails weren't returned but the situation is being take care of. I know it was horrible timing, kind of like kicking someone while they are down but I don't retract any of my statements. You have to respect other people's opinions. Thank you.

 

[Fachie Motion]

I am not a vendor and don't know what it's like to deal with taking orders for parts that I don't have in stock but I have a question. Why do some vendors charge your credit card 3 months before they get the part ? Is that normal ? It has happened to me twice where I got charged and not told the part was not in stock until I called to find out why I didn't get it. Just curious if anyone knows the reason or system behind it..

 

[WeSS]

impatient/inconsiderate people

^If you are trying to take a cut at me, please don't hate just because you don't agree with an opinion. I'm sorry for brian's circumstances but twice i was sent items that were in much worst shape than described. I now understand why my numerous emails weren't returned but the situation is being take care of. I know it was horrible timing, kind of like kicking someone while they are down but I don't retract any of my statements. You have to respect other people's opinions. Thank you.

If he was it was well deserved. The trigger happy keyboard rambos are out of control lately. All over a 20 dollar part for a car that you are selling? It does not matter what your opinion is if you come off as a jerk. This is a place to help each other and no car is a matter of life or death. There should me more efforts by the vendor I agree but does not give a customer the right to just make a dumb ass thread. I have no doubt the vendor at question will handle it and even compensate you for your inconvenience but under the circumstances it is understandable. If you don't have a heart to see that you really don't deserve to be a part of this community. Nobody has to respect your opinion it is earned. So far it is being refuted because of the nature of how you went about it.

 

[Grumpy]

ok old age talkin here.. I deal with some vendors and a lot of members.. I talk on the phone with a lot. 100 PMs can be eliminated with one 10 min phone call. I know that will cost $$$
..I have been on both sides of buying and selling.. Have I ever had problems ??? Very few BUT you have NEVER seen them here. (some problems with a lot of $$$ ..like thousands!!!..solved in a 10 min phone call. NO yelling or ranting ).. Communication is the key BUT lots of guys now just want to piss an moan. :redface:

 

[scot w.]

I am not a vendor and don't know what it's like to deal with taking orders for parts that I don't have in stock but I have a question. Why do some vendors charge your credit card 3 months before they get the part ? Is that normal ? It has happened to me twice where I got charged and not told the part was not in stock until I called to find out why I didn't get it. Just curious if anyone knows the reason or system behind it..

Sure I would be more than happy to answer your question.

It's charged usually when a product is drop shipped from another vendor. I do that very same process when selling my LED taillights. You pay me, I pay them, They ship your product..


SW.

 

[scot w.]

^If you are trying to take a cut at me, please don't hate just because you don't agree with an opinion. I'm sorry for brian's circumstances but twice i was sent items that were in much worst shape than described. I now understand why my numerous emails weren't returned but the situation is being take care of. I know it was horrible timing, kind of like kicking someone while they are down but I don't retract any of my statements. You have to respect other people's opinions. Thank you.

You are missing my point! Your opinion wasn't what my post was about. and I Do respect others opinions! This wasn't aimed directly at you but to EVERYONE who puts up Pre-mature posts before working things out first and not giving a vendor enough time to solve the issue. After reading your post the first time it said you received a scratched item- You called and got another one sent to you(Key word CALLED and that single issue was solved!) Then you ordered a A/C vent- That also wasn't to your liking, Another phone call was made and told they would send it out too. So instead of being Patient and waiting for them to send you another one you came here over $17.00 and told members "Don't deal with G-body part's".

The Point of this whole post is:
People have just got to start giving vendors more time before publicly bashing them before they get a chance to solve the issue
EVERY supporting vendor here goes out of there way to make there customers happy the best they can but there is one thing customers need to remember- Some of there products are not in stock and have to be drop shipped and that leaves the Vendor vulnerable because they do not get to see the product nor do they get to ship the product There way. At that point it's out of the vendors hand and they rely on the supplier for a quality product and proper shipping, If there is a problem it now falls on the back of the Vendor and NOT the supplier where it should...

For the vendors sake, Please be more patient and let them have a chance to make things right. If then they don't then it's understandable..

SW.

 

[scot w.]

From Dennis Kirban

Here is a recent post from Mr. Dennis Kirban and it sums things up very well..


kirban 2 cents worth

Their is another issue that has entered the inventory situation no matter what you buy from whoever. This is something that companies like us and others have never seen before with a bad economy that has yet to turn around.

Most companeis have cut down their inventory tremendousily so when companies like Gbodyparts and us and others are used to getting something in a usual time span now no longer happens. I just had one of our suppliers go under as they did work for Chrysler......I got a bunch of my stuff from them all incomplete plus about 50 lbs of parts not finished that was not even our stuff.

Hooker exhaust and bilstein shocks are now getting tough to get....companies get bought and sold whatever....eventually it affects things down the chain.

Our business is not a necessity business meaning its tough to make it as a full time with warehouse etc overhead, taxes, insurance. In the Turbo Buick world its really a narrow window of companies that cater a wide variety of products to that market.

Even when we place orders phones ring longer. GM prices they are in another world. Almost every time we order its a new price. Wierd when you think as a taxpayer we have given GM almost 20 billion to play with. The plastic upper dash panel trim is now $178 list price from GM! In 1987 it was $46.

I apologize if it appears I hijacked this thread, but my interest is making readers understand that another obstacle is now been thrown into the mix that 2 years ago was never an issue. Parts availability on a timely matter.

We are not like Walmart........

kirbanperformance.com

denniskirban@yahoo.com

Don't know all the answers, but hope we are part of the solution.

 

[03FatBoy]

Old saying, engage brain before opening mouth...
Common sense seems to be in very short supply these days.

 

[Mike Licht]

Well welcome to vendor land, this has been going on forever. As soon as people figured out that a vendor would jump through hoops if their name got smeared on the net this became a way of getting what they want. I cannot trell you how many time someone had said to me, if you don't do this unreasonable thing for me I am going to flame you on every board on the net. I will say this email is a very poor way to resolve problems a simple phone call will resolve most of them quickly. As far as money goes we do not charge a customers card until we know the product is shipped, most things ship from us here. People get tense in tough times, I try to give everyone some slack these days, our customers and our suppliers, my blood pressure is happier.
Mike

 

[Just One 87]

If he was it was well deserved. The trigger happy keyboard rambos are out of control lately. All over a 20 dollar part for a car that you are selling? It does not matter what your opinion is if you come off as a jerk. This is a place to help each other and no car is a matter of life or death. There should me more efforts by the vendor I agree but does not give a customer the right to just make a dumb ass thread. I have no doubt the vendor at question will handle it and even compensate you for your inconvenience but under the circumstances it is understandable. If you don't have a heart to see that you really don't deserve to be a part of this community. Nobody has to respect your opinion it is earned. So far it is being refuted because of the nature of how you went about it.

What does it matter If I'm selling the car or keeping it? I just finished restoring the car and this was the last part I was waiting on. I know it doesn't take 3 weeks to ship something, and I wouldn't purchase a part from someone that doesn't have it in stock if I could get it somewhere else. The price of the part has nothing to do with it I was just saying it is the principle. Twice I was sent something less than satisfactory. You still can't respect other people's opinions so I guess that's where I'll end posting in this thread. In one ear out the other for some people.

On a personal note like I said I don't wish what's happened to brian upon anybody.

 

[TurboDave]

Well welcome to vendor land, this has been going on forever. As soon as people figured out that a vendor would jump through hoops if their name got smeared on the net this became a way of getting what they want. I cannot trell you how many time someone had said to me, if you don't do this unreasonable thing for me I am going to flame you on every board on the net. I will say this email is a very poor way to resolve problems a simple phone call will resolve most of them quickly. As far as money goes we do not charge a customers card until we know the product is shipped, most things ship from us here. People get tense in tough times, I try to give everyone some slack these days, our customers and our suppliers, my blood pressure is happier.
Mike

Good points Mike, Unfortunately, you're probably not going to convince the keyboard Rambos that phone calls are SO much easier than staring a smear campaign on the net. I think most of these types get their rocks off doing it on the net anyway. No personal contact to have to worry about,and usually it's only their side of the story that gets the headlines.

Hopefully those of us that know all the great vendors can and will see the "keyboard Rambos" for who they are and bust them out on the net just like they prefer doing to everybody else.

 

[WeSS]

situation with vendors/customers

Good points Mike, Unfortunately, you're probably not going to convince the keyboard Rambos that phone calls are SO much easier than staring a smear campaign on the net. I think most of these types get their rocks off doing it on the net anyway. No personal contact to have to worry about,and usually it's only their side of the story that gets the headlines.

Hopefully those of us that know all the great vendors can and will see the "keyboard Rambos" for who they are and bust them out on the net just like they prefer doing to everybody else.

I lost my first gn to a guy named dave schmucker. He screwed up my credit and totally stripped the car. I never got **** back. He is a pos and everyone that knew of him in this community either knew it or heard about it. I was not the only one who was victimized. There were others. The state of florida did absolutely nothing about it and I will never see a dime. He went on his merry little way smoking crack and living his life without giving a damn. However you have guys that get all butt hurt over the most minor things and don't give a good guy like brian a chance to make it right. Brian is unable to respond right now because he is trying to deal with his loss as well as take care of the children and all the arrangements. Unlike the previously mentioned guy he is not a pos. He is a real nice guy that will help anyone and without a doubt will make it right. However a death and a life changing event comes first and those working with/for him will do their best until he gets back into the swing of things.

As Mike Licht said there are ethics on both sides and how people have threatened to smear his name as well as others if they don't get their way. I'm sure all the vendors have made mistakes as well as the customers at one point or another. Like grumpy said make the calls and do your best to resolve it without starting a smearing campaign on the net first. I think alot of guys in any of these car communities only care about themselves, their cars, and their events, nothing more. Those that are members should represent the community in good and bad times. Not just reap the benefits then one bad deal go ape **** and bash good people. Until this stops they won't get any respect and most could care less if they sell their car or whatever they do with it. The last minute pitty statement about not wishing that on brian or anyone is a little to late imo. Be a man, make your point, express yourself and move on but quit acting like the victim when your just one guy crying over a 17 dollar part.

 

[Mike Licht]

The really funny part about the whole thing is that the guy who just picks up the phone, calls and politly tells us his problems without all the fanfare, swearing (I have instructed my employees to hang up on anyone who drops the f bomb on the phone especially to my wife), drama and threats usually gets his problem resolved and much more, even is it is a judgement call. The guys who start a flame war on the net usually get the least amount of service and if is is a judgment call by a vendor it will usually not go their way. Most of the vendors I know operate this way. Bottom line no one that has been in business for a period of time with lots of happy customers is here to rip anyone off or make their life hard. If they were they would not be around for long. Most of the guys that sell parts are hard working guys, getting by, doing somehtig they like. No one is getting rich selling Buick stuff, believe me, I have been doing it longer than just about anyone still in the game except one or two. Treat them right and they will treat you right as well.
Mike
Mike

 

[Nick Micale]

Old saying, engage brain before opening mouth...
Common sense seems to be in very short supply these days.

Another old saying, "you cann't cure stupid"!

 

[scot w.]

Bump,,,,