Last I checked, this is a public forum, I am sorry for not playing the roll of a vendor defendor agreeing with everything you have to say or do.
It is a public forum. Your playing the roll of venor basher at this point Bryan
MY friends had/have CUSTOMER SERVICE issues and they were not being taken care of until I stepped into this thread. You say i should make a phone call and all this would have been taken care of, Why should I have to make the phone call when THEIR phone calls arent good enough???
Bw thank you for saving the world. I simply stated that if you were so upset & such a good friend & liked me so much that is the respect you give to some one.May be a new way to approach things.
Its not right for a customer to have to make 3 or more phone calls and or emails when he or she has been overcharged (not shippings issues) or not been given the parts paid for, just to be given the runaround and you keep putting them off until they give up.
Agreed 100% see post before about employees. I have no idea how many times I posted & others my e-mail & phone #. No one has been put off until they give up. It's either in stock or not. We have this new thing called an e-commerce page it tells you the shipping cost before you place an order.
States right on the website shipping is estimated. When we have problems we notify the customer if there is a huge shipping difference. Just went thru that last week with an order 2nd day to P.R.
Yes, a refund was done for Jason/buttonfly, Im sure it was done in 2 minutes or less, its the extra month+ of waiting is why he was upset! Where is the CUSTOMER SERVICE in that transaction? Last i checked his parts arent on backorder,....
Do you know when their orders were placed? I spoke with him on a Saturday & said if product A is not in stock we will ship until it gets in stock as not to hold you up. Do you have some psychic ability to know what my suppliers have shipped & what is on back order?BW if you do your in the wrong business.
Were you too busy to even read Jasons 2nd post? Or were you too focused on something else? Jason was already being handled before that point
I didnt know owning a business gave a person the right to start a onslot of personal attacks against members of this forum, seems that everytime members have a real issue with your service, then you brow beat them into thinking its their fault for posting bad business transactions with your company. Then 30 people post in saying they have had great dealings with you. Those 30 people are redirecting the attention away from the real problem, the problem at hand is that someone was SOOOOOO mad at you for being mistreated, they come here and fly off the handle. That brings us here to this thread, try going back and reading the thread from the beginning and you will realize that MY intentions were to get refunds and parts delivered, i have brought the attention of many members and other vendors to this thread by simply posting the issues that my friends have spoken to me, NOT SOMETHING THAT I HAVE READ ON THE INTERNET assuming it is true.
I brow beat? 30 people what? 30 people saying contact him direct providing contact info & saying handle it proper instead of bashing a vendor???
Your a mod you should know the rules correct???
Do mods post first bashing a vendor or do they PM a problem or e-mail?
Maybe your ego has put you to a super Mod status that no other mod is aware of???
So when a member has an issue with a vendor why are people so quick to jump on the side of the vendor?…do you think that every issue or problem with a vendor that is brought up is unfounded or flat out a lie as some suggest?
No it's being stated contact the vendor first BW.
Being a businessman,Is it really easier to blame the customer for getting upset for how things turn out?
The customer expects a level of service that was promised to them by their promt payment, Is it my fault that they are upset?
Being a busines person would you like to speak from your knowledge?
Let me give everyone who reads this an example:
Let’s say you buy something from a member on the board and he does not fulfill his end of the transaction:
- You email him, call him etc etc
- You get no response from the guy at all
- You then post in feedback or customer service after enough time goes by, could be 2 weeks, 2 months 4 months etc, in a educated and professional manner
- Still no response from the guy however the bandwagon starts…xxx posts damn that sucks…yyy posts I have bought from him…good guy….another guys posts he did the same thing to me….next guy says I live near him lets break his legs…blah blah blah…you then post don’t ever buy from him !!! Next guy agrees and so on and so forth.
- So why would you be held to a higher standard if the same thing occurs? Seems this post has gotten a few people paid probably even a Vendor who knows…
BW
Once again BW hear say & what you think you know.
On the educated & professional manner part give me a break like you are.
Why do you think so many people post "The band wagon" as you call it of their positive experiences.
Do you really think you can make very single person happy? Like I said come here for a day & see what scale you are dealing on,then pass judgement.
What really suprises me is how much you live on hear say & not facts. You know what I have on back order? You know what I have in stock?
It actually makes me fell sorry that some one I once considered a friend that I never met has such a small mentality to sort out the truth. even worse to try & contact me to find out my side.
The band wagon piles on because they Know the Buick community is getting younger. The guys that dealt with me for years know me. With Youth you have ignorance & gossip. Stay young B see where it gets you.