In my experience Brian is a very honest person,I have never had a problem with him at all.How many vendors can you call up,and ask for a part,and they say yes I have it I will send it right out to you ,and just pay me when you get it?Brian has told me that lots of times.Everyone make mistakes,just give them a chance to correct it.He is not any different than buying from Walmart or Sears,you buy something thats broke or not right they take it back or they exchange it for you.Thats my experience with him.