captflash
Old and Bold
- Joined
- May 10, 2009
I have had a Stage 1 transmission from Lonnie coming up on 2 years. After about 11 months I lost second gear and had several other issues with the transmission. When I contacted Lonnie he told me to get it to him and he would fix it free of charge which he did. I got the transmission installed and didn't drive my car for about 4 months due to being out of the country. This is my only car, my daily driver. Anyway,after returning I drive my car for about 6 months and with no warning I lost everything but 1st and reverse so again I contacted Lonnie. He once again told me to get the transmission to him and he would fix it free of charge to which I replied that I didn't want this transmission anymore and asked him what sort of deal he would make me on a Stage 2. He really went way beyond the call, beyond all expectations when he immediately responded with he would sell me the Stage 2 for the difference in price between the Stage 1 and the Stage 2. Now keep in mind that the Stage 1 had 20,000+ miles on it and was 20 months old!! Pretty impressive and generous. But it only gets better as far as customer service is concerned.
I have a local mechanic install the transmission and after driving the car for 3 days I get a call from my sister saying our mother is very ill and is going into Hospice. I jump in the car at 4 am the next morning and start the 15 hour drive to Savannah. About 5:30pm, midway between Jacksonville, Fl. and Brunswick Georgia I loose all transmission service. After getting a tow truck and not being able to get a rent a car in Kingsland Ga. I get a hotel room and call Lonnie. His response is classic customer service. Without asking what he could do he said " I'm building a new transmission for you tomorrow and I will drive down and install it for free" His shop is in Cincinnati 15+ hours of driving each way!!!!!
I left my car in Kingsland and drove to Savannah the next day. I got there in time and was able to be with my mother in her last few days in the world as she passed away quietly in her sleep.
Lonnie, true to his word came down and brought down the new Stage 2 but when he got the car on the lift he discovered that the mechanic who installed the transmission had not properly torqued down the bellhousing bolts and the bolts backed out, the transmission slid back and the pump broke as a result. He installed a new pump, test drove my car and started the long drive back to Cincinnati. I called him to see how things went and he explained what had happened. I thanked him profusely and asked him what I owed him to which he replied "just pay for my gas money". I was stunned. I can't and wont let him eat someone elses mistake especially after all the effort he made and the great deal he gave me. For me to say that Lonnie is the epitome of customer service would be a gross understatement. He far surpassed all obligations and warranties, actions of a good friend. Thank you Lonnie and if anyone wants a great product and customer service off the scale, Lonnie is the man.
Thanks for letting me rant. Ross
I have a local mechanic install the transmission and after driving the car for 3 days I get a call from my sister saying our mother is very ill and is going into Hospice. I jump in the car at 4 am the next morning and start the 15 hour drive to Savannah. About 5:30pm, midway between Jacksonville, Fl. and Brunswick Georgia I loose all transmission service. After getting a tow truck and not being able to get a rent a car in Kingsland Ga. I get a hotel room and call Lonnie. His response is classic customer service. Without asking what he could do he said " I'm building a new transmission for you tomorrow and I will drive down and install it for free" His shop is in Cincinnati 15+ hours of driving each way!!!!!
I left my car in Kingsland and drove to Savannah the next day. I got there in time and was able to be with my mother in her last few days in the world as she passed away quietly in her sleep.
Lonnie, true to his word came down and brought down the new Stage 2 but when he got the car on the lift he discovered that the mechanic who installed the transmission had not properly torqued down the bellhousing bolts and the bolts backed out, the transmission slid back and the pump broke as a result. He installed a new pump, test drove my car and started the long drive back to Cincinnati. I called him to see how things went and he explained what had happened. I thanked him profusely and asked him what I owed him to which he replied "just pay for my gas money". I was stunned. I can't and wont let him eat someone elses mistake especially after all the effort he made and the great deal he gave me. For me to say that Lonnie is the epitome of customer service would be a gross understatement. He far surpassed all obligations and warranties, actions of a good friend. Thank you Lonnie and if anyone wants a great product and customer service off the scale, Lonnie is the man.
Thanks for letting me rant. Ross
.
